Field Property Claims Adjuster: Canton, OH
About The Position
Farmers is hiring a Field Property Claims Adjuster serving the greater Canton, Ohio area. This remote, field-based role requires travel to and from policyholder homes and candidates must reside within the assigned territory. The adjuster conducts virtual and on-site investigations of residential property claims, assesses damage and liability, determines the extent of loss, and negotiates fair settlements. The position uses claims-handling software, a company car, and a laptop in a paperless work environment. Hires are expected to commit to one to three catastrophe deployments per year. The starting wage is $27.67 per hour or higher, with additional compensation potentially offered based on relevant experience and transferable skills. The role offers paid training through the University of Farmers, independence in field work, and potential growth into management opportunities. Job duties are performed in the field and an in-home office environment. Field work may involve uncontrolled outdoor conditions, excessive noise, chemicals or biological conditions, moving mechanical parts, dangerous areas, and substances or conditions that could affect the respiratory system or skin.
Requirements
- High school diploma or equivalent.
- Excellent customer service experience.
- Excellent oral and written communication skills.
- Computer literacy, including MS Word, Excel, and Outlook.
- Proficiency with smartphones and applications.
- Willingness to learn about insurance policies and property damage to identify how coverage applies to a loss.
- Valid driver’s license and bondability; final candidates are subject to a motor vehicle record background check.
- Ability and willingness to climb ladders and work on rooftops multiple times per day.
- Ability and willingness to work in small, confined damaged spaces such as attics and crawlspaces.
- Ability to achieve a minimum passing score on all claims training exams.
- Ability to perform physical actions including bending, kneeling, pulling, pushing, sorting, carrying up to 50 pounds, climbing, reaching, standing, walking, seeing, speaking, reading, writing, and key entering.
- Willingness to commit to one to three catastrophe deployments per year.
Nice To Haves
- Customer service experience in a retail environment.
- Construction or insurance experience.
Responsibilities
- Conduct virtual and on-site investigations at policyholders’ residences to assess property damage, determine liability, evaluate the extent of loss, and negotiate fair settlements.
- Use claims-handling software, a company car, and a laptop to determine claims-related damage and write estimates in a paperless environment.
- Evaluate and report potential subrogation opportunities.
- Report incidents involving theft, fraud, or arson to appropriate state and industry agencies.
- Perform duties independently, with work that directly impacts management outcomes.
- Represent the company in public interactions and maintain a professional demeanor consistent with management standards.
- Engage with policyholders, claimants, agents, witnesses, contractors, law enforcement, fraud and arson investigators, attorneys, medical professionals, and other relevant parties.
- Use customer service skills to negotiate with policyholders to settle claims.
- Promote safety and comply with company safety and ergonomic standards.
- Perform additional duties as assigned.
Benefits
- Paid training through the University of Farmers.
- 401(k).
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Health savings and flexible spending accounts.
- Life insurance.
- Paid time off.
- Paid parental leave.
- Tuition assistance.
- Bonus opportunity based on company and individual performance.
- Competitive salary commensurate with experience, qualifications, and location.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
