Field Property Claims Adjuster: Columbus, OH

Farmers Insurance•Columbus, OH

12h•Remote

About The Position

Farmers is hiring a Field Property Claims Adjuster to investigate property claims in the greater Columbus, Ohio area. The position is remote but field-based, requiring travel to policyholder homes and residence within the assigned territory. Adjusters conduct virtual and on-site investigations, assess property damage and liability, evaluate losses, and negotiate fair claim settlements. They use claims software, a company car, and a laptop to evaluate damage and prepare estimates in a paperless environment. The role involves independent work, direct impact on management outcomes, and frequent interaction with policyholders, claimants, agents, witnesses, contractors, law enforcement, investigators, attorneys, medical professionals, and other parties. Hires are expected to commit to one to three catastrophe deployments per year, typically involving travel away from home for a specified period, usually 23 days. Farmers provides paid training through the University of Farmers and describes opportunities for growth and management development.

Requirements

High school diploma or equivalent.
Excellent customer service experience; retail experience is preferred.
Excellent oral and written communication skills.
Computer literacy, including MS Word, Excel, and Outlook.
Proficiency with smartphones and applications.
Willingness to learn how insurance policies and property damage affect coverage decisions.
Outgoing personality and comfort interacting with a wide variety of people.
Valid driver's license and bondability.
Must pass a Motor Vehicle Record background check for a position that may include a company vehicle.
Must be willing and able to climb ladders and inspect roofs, including working on rooftops multiple times per day.
Must be comfortable working in small, confined damaged spaces such as attics and crawlspaces.
Must achieve a minimum passing score on all claims training exams.
Must reside in the greater Columbus, Ohio area and within the assigned territory.
Must be willing to commit to one to three catastrophe deployments per year.

Nice To Haves

Construction or insurance experience is highly desirable and preferred.

Responsibilities

Conduct virtual and on-site investigations, including visits to policyholders’ residences, to assess property damage, determine liability, evaluate losses, and negotiate fair settlements.
Use claims handling software, a company car, and a laptop to assess claims-related damage and write estimates in a paperless environment.
Evaluate and report potential subrogation opportunities.
Report incidents involving theft, fraud, or arson to appropriate state and industry agencies.
Work independently and perform duties that directly impact management outcomes.
Represent the company in public interactions and maintain a professional demeanor consistent with management standards.
Engage with policyholders, claimants, agents, witnesses, contractors, law enforcement, fraud and arson investigators, attorneys, medical professionals, and other relevant parties.
Use customer service skills to negotiate claim settlements with policyholders.
Promote safety and comply with safety and ergonomic standards in company manuals.
Perform additional duties as assigned.
Commit to one to three catastrophe deployments per year; employees assigned to catastrophe work must travel away from home for a specified period, usually 23 days.