Field Property Claims Adjuster: Canton, OH

Farmers Insurance•Cleveland, OH

9h•Remote

About The Position

Farmers is hiring a Field Property Claims Adjuster for the greater Canton, Ohio area. This is a remote, field-based role requiring travel to policyholder homes; candidates must live within the assigned territory. The position conducts virtual and on-site investigations to assess property damage, determine liability and the extent of loss, and negotiate fair settlements. Adjusters use claims software, a company car, and a laptop to assess damage and prepare estimates in a paperless environment. The role works independently and regularly represents the company while interacting with policyholders and a wide range of other stakeholders. Hires are expected to commit to one to three catastrophe deployments per year, typically requiring travel away from home for a specified period, usually about 23 days. The role includes paid training through the University of Farmers and offers opportunities for growth and management development. The starting wage is $27.67 per hour or higher, depending on relevant experience and transferable skills. The posting also lists Ohio salary ranges and a bonus opportunity based on company and individual performance.

Requirements

High school diploma or equivalent.
Excellent customer service experience; retail experience is preferred.
Excellent oral and written communication skills.
Computer literacy, including MS Word, Excel, and Outlook.
Proficiency with smartphones and applications.
Eagerness to learn about insurance policies and property damage to determine how coverage applies to a loss.
Outgoing personality and willingness to interact with a wide variety of people.
Valid driver’s license and ability to be bonded.
Must reside in the greater Canton, Ohio area and within the assigned territory.
Must be willing and able to climb ladders and inspect roofs, including working on rooftops multiple times per day.
Must be willing and able to work in small, damaged confined spaces such as attics and crawlspaces.
Must achieve a minimum passing score on all claims training exams.
Final candidates are subject to a Motor Vehicle Record background check; the position may include a company vehicle.

Nice To Haves

Construction experience is highly desirable and preferred.
Insurance experience is highly desirable and preferred.

Responsibilities

Conduct virtual and on-site investigations at policyholders’ residences to assess property damage, determine liability, evaluate the extent of loss, and negotiate fair settlements.
Use claims handling software, a company car, and a laptop to determine claims-related damage and write estimates in a paperless environment.
Evaluate and report potential subrogation opportunities.
Report incidents involving theft, fraud, or arson to appropriate state and industry agencies.
Perform duties independently, with work directly impacting management outcomes.
Represent the company in public interactions and maintain a professional demeanor consistent with management standards.
Engage with policyholders, claimants, agents, witnesses, contractors, law enforcement, fraud and arson investigators, attorneys, medical professionals, and other relevant parties.
Use customer service skills to negotiate claim settlements with policyholders.
Promote safety and comply with safety and ergonomic standards in relevant company manuals.
Perform additional duties as assigned.
Commit to one to three catastrophe deployments per year.