Field Property Claims Adjuster: Lufkin/Nacogdoches, TX Territory

Farmers Insurance•Lufkin, TX

1d•Remote

About The Position

Farmers is hiring a Field Property Claims Adjuster for the Lufkin/Nacogdoches, Texas territory. This is a remote field role requiring travel to policyholders’ homes, and candidates must reside within the designated territory. The starting wage is $26.01 per hour or higher, with additional compensation potentially available based on relevant experience and transferable skills. The role includes paid training through the University of Farmers, opportunities for growth and management development, and a company car and laptop for claims work in a paperless environment. Employees hired into this role are expected to commit to one to three catastrophe deployments per year; deployments typically involve travel away from home for a specified period, usually 23 days. The adjuster conducts virtual and on-site investigations at policyholders’ residences to assess property damage, determine liability, evaluate losses, and negotiate fair settlements. The role involves independent work with a direct impact on management outcomes and frequent interaction with policyholders, claimants, agents, witnesses, contractors, law enforcement, investigators, attorneys, medical professionals, and other stakeholders. Field work includes inspecting rooftops and entering damaged attics or crawlspaces. Required duties are performed in the field and an in-home office environment, with exposure to a range of outdoor, hazardous, noisy, and potentially chemical or biological conditions.

Requirements

High school diploma or equivalent.
Excellent customer service experience; retail experience is preferred.
Excellent oral and written communication skills.
Computer literacy, including MS Word, Excel, and Outlook.
Proficiency with smartphones and applications.
Willingness to learn about insurance policies, property damage, and how coverage applies to a loss.
Outgoing personality and comfort interacting with a wide variety of people.
Valid driver’s license and ability to be bonded.
Must reside within the designated Lufkin/Nacogdoches, Texas territory.
Must pass a Motor Vehicle Record background check; the role may include a company vehicle.
Must achieve a minimum passing score on all claims training exams.
Must be willing and able to climb ladders and work on rooftops multiple times per day.
Must be comfortable working in small, confined damaged spaces such as attics and crawlspaces.
Able to perform physical activities including bending, kneeling, pulling, pushing, sorting, carrying up to 50 pounds, climbing, reaching, standing, walking, seeing, speaking, reading, writing, and key entering.
Able to work in field conditions that may include uncontrolled outdoor environments, excessive noise, chemicals, chemical or biological conditions, moving mechanical parts, dangerous areas, and respiratory or skin irritants such as fumes, odors, dust, mists, gases, oils, smoke, soot, or poor ventilation.
Willing to travel away from home for one to three catastrophe deployments per year.

Nice To Haves

Construction experience.
Insurance experience.

Responsibilities

Conduct virtual and on-site investigations, including visits to policyholders’ residences, to assess property damage, determine liability, and evaluate the extent of loss.
Use claims-handling software, a company car, and a laptop to determine damage and write estimates in a paperless environment.
Negotiate fair settlements with policyholders using strong customer service skills.
Evaluate and report potential subrogation opportunities.
Report incidents involving theft, fraud, or arson to appropriate state and industry agencies.
Interact with policyholders, claimants, agents, witnesses, contractors, law enforcement, fraud and arson investigators, attorneys, medical professionals, and other relevant parties.
Represent the company in public interactions and maintain a professional demeanor consistent with management standards.
Perform duties independently and complete additional duties as assigned.
Promote safety and comply with applicable safety and ergonomic standards.
Participate in one to three catastrophe deployments per year, including travel away from home for the specified deployment period.