Field Property Claims Adjuster: Lufkin/Nacogdoches, TX Territory

Farmers Insurance•Lufkin, TX

3d•$26•Remote

About The Position

Farmers is hiring a Field Property Claims Adjuster for the Lufkin/Nacogdoches, Texas territory. This is a remote-designated field role requiring travel to policyholders’ homes; candidates must reside within the assigned territory. The starting wage is $26.01 per hour or higher, with additional compensation potentially based on relevant experience and transferable skills. The role includes paid training through the University of Farmers and may offer growth and management opportunities. The adjuster investigates property claims virtually and onsite, assesses damage and liability, determines the extent of loss, and negotiates settlements. The position uses claims-handling software, a company car, and a laptop to evaluate damage and prepare estimates in a paperless environment. Although it is not a catastrophe-specific role, the employee is expected to commit to one to three catastrophe deployments annually. Catastrophe assignments may require travel away from home, usually for a period of 23 days. The job is performed in the field and in a home office. Field work may involve uncontrolled outdoor conditions, excessive noise, chemicals or biological conditions, moving mechanical parts, dangerous areas, and substances or conditions that may affect the respiratory system or skin. The role requires physical activities including carrying up to 50 pounds, climbing ladders and roofs, and entering confined spaces such as attics and crawlspaces. Candidates must pass all claims-training exams.

Requirements

High school diploma or equivalent.
Excellent customer service experience; retail experience is preferred.
Excellent oral and written communication skills.
Computer literacy, including MS Word, Excel, and Outlook.
Proficiency with smartphones and applications.
Valid driver’s license and bondability; final candidates are subject to a Motor Vehicle Record background check.
Willingness and ability to climb ladders and inspect roofs, including working on rooftops multiple times per day.
Willingness and ability to work in small, confined damaged spaces such as attics and crawlspaces.
Ability to achieve a minimum passing score on all claims-training exams.
Ability to perform physical activities including bending, kneeling, pulling, pushing, sorting, carrying up to 50 pounds, climbing, reaching, standing, walking, seeing, and key entering; English speaking, reading, and writing are required.
Willingness to commit to one to three catastrophe deployments per year.

Nice To Haves

Construction experience is highly desirable and preferred.
Insurance experience is highly desirable and preferred.
Excellent customer service experience in a retail environment is preferred.
Eagerness to learn about insurance policies and property damage to determine how coverage applies to a loss.
Outgoing personality and enjoyment of interacting with a wide variety of people.

Responsibilities

Conduct virtual and onsite investigations, including visits to policyholders’ residences, to assess property damage, determine liability, evaluate the extent of loss, and negotiate fair settlements.
Use claims-handling software, a company car, and a laptop to determine claims-related damage and write estimates in a paperless environment.
Evaluate and report potential subrogation opportunities.
Report incidents involving theft, fraud, or arson to appropriate state and industry agencies.
Perform duties independently, with work directly impacting management outcomes.
Represent the company in public interactions and maintain a professional demeanor consistent with management standards.
Engage with policyholders, claimants, agents, witnesses, contractors, law enforcement, fraud and arson investigators, attorneys, medical professionals, and other relevant parties.
Use customer service skills to negotiate claim settlements with policyholders.
Promote safety and comply with safety and ergonomic standards in company manuals.
Perform additional duties as assigned.

Benefits

Paid training through the University of Farmers.
401(k).
Competitive starting salary and compensation commensurate with experience, qualifications, and location.
Bonus opportunity based on company and individual performance.
Medical insurance.
Dental insurance.
Vision insurance.
Health Savings and Flexible Spending Accounts.
Life insurance.
Paid time off.
Paid parental leave.
Tuition assistance.
Education, mentorship programs, and potential growth and management opportunities.