Field Property Claims Adjuster: Greensboro, NC

Farmers Insurance•Greensboro, NC

1d•Remote

About The Position

The Field Property Claims Adjuster investigates property claims through virtual and on-site visits to policyholders’ residences. The role assesses property damage, determines liability and the extent of loss, and negotiates fair settlements. Adjusters use claims-handling software, a company car, and a laptop to evaluate damage and prepare estimates in a paperless environment. The position is remote but is a field role requiring travel to and from policyholder homes, with duties also performed in an in-home office environment. The adjuster evaluates and reports potential subrogation opportunities, reports incidents involving theft, fraud, or arson to appropriate agencies, and represents the company in public interactions. The role involves regular engagement with policyholders, claimants, agents, witnesses, contractors, law enforcement, investigators, attorneys, medical professionals, and other parties. Employees in this role are expected to commit to one to three catastrophe deployments per year; deployments require travel away from home, usually for 23 days. The role offers paid training through the University of Farmers and potential growth into management opportunities.

Requirements

High school diploma or equivalent.
Excellent customer service experience; retail experience is preferred.
Excellent oral and written communication skills.
Computer literacy, including Microsoft Word, Excel, and Outlook.
Proficiency with smartphones and applications.
Eagerness to learn about insurance policies and property damage to determine how coverage applies to a loss.
Outgoing personality and comfort interacting with a wide variety of people.
Valid driver’s license and bondability; final candidates are subject to a motor vehicle record background check.
Willingness and ability to climb ladders and inspect roofs, including working on rooftops multiple times per day.
Willingness and ability to work in small, confined damaged spaces such as attics and crawlspaces.
Ability to achieve a minimum passing score on all claims training exams.
Ability to perform physical activities including bending, kneeling, pulling, pushing, sorting, carrying up to 50 pounds, climbing, reaching, standing, walking, seeing, speaking, reading, writing, and key entering.

Nice To Haves

Construction or insurance experience is highly desirable and preferred.

Responsibilities

Conduct virtual and on-site investigations at policyholders’ residences to assess property damage, determine liability, evaluate loss, and negotiate fair settlements.
Use claims-handling software, a company car, and a laptop to determine claims-related damage and write estimates in a paperless environment.
Evaluate and report potential subrogation opportunities.
Report incidents involving theft, fraud, or arson to appropriate state and industry agencies.
Perform duties independently, with work directly impacting management outcomes.
Represent the company in public interactions and maintain a professional demeanor consistent with management standards.
Engage with policyholders, claimants, agents, witnesses, contractors, law enforcement, fraud and arson investigators, attorneys, medical professionals, and other relevant parties.
Use customer service skills to negotiate claim settlements with policyholders.
Promote safety and comply with company safety and ergonomic standards.
Perform additional duties as assigned.
Commit to one to three catastrophe deployments per year.