Field Property Claims Adjuster: Greater Butler/Warren County, OH Territory

Farmers Insurance • Cincinnati, OH

22h • $23 - $42 • Remote

About The Position

Farmers is hiring a Field Property Claims Adjuster for the greater Butler/Warren County, Ohio territory. This is a remote, field-based position requiring candidates to reside in the assigned territory and travel to policyholders’ homes. The role includes virtual and on-site property investigations, damage assessment, liability evaluation, and negotiating fair claim settlements. Adjusters use claims-handling software, a company car, and a laptop in a paperless work environment. Although this is not a catastrophe-specific position, employees are expected to commit to 1–3 catastrophe deployments per year, which may involve travel away from home for a specified period, usually 23 days.

The adjuster works independently and represents Farmers in interactions with policyholders and other stakeholders. Required duties are performed in the field and in a home-office environment. Farmers provides paid training through the University of Farmers, and describes opportunities for growth and management development through education, mentorship, and leadership. The role requires physical work, including roof inspections and entering confined spaces, as well as exposure to varying outdoor and potentially hazardous conditions.

Requirements

• High school diploma or equivalent.
• Excellent customer service experience; retail experience is preferred.
• Excellent oral and written communication skills.
• Computer literacy, including MS Word, Excel, and Outlook.
• Proficiency with smartphones and applications.
• Willingness to learn insurance policies and property damage assessment to determine how coverage applies to a loss.
• Outgoing personality and ability to interact with a wide variety of people.
• Valid driver’s license and bondability; final candidates are subject to a motor vehicle record background check.
• Ability to climb ladders and inspect roofs, and comfort working on rooftops multiple times per day.
• Ability to work in small, confined damaged spaces such as attics and crawlspaces.
• Ability to achieve a minimum passing score on all claims training exams.
• Ability to perform physical activities including bending, kneeling, pulling, pushing, sorting, carrying up to 50 pounds, climbing, reaching, standing, walking, seeing, speaking, reading, writing, and key entering.
• Ability to work in field conditions that may include uncontrolled outdoor environments, excessive noise, chemicals, chemical or biological conditions, moving mechanical parts, dangerous areas, and conditions that may affect the respiratory system or skin, including fumes, odors, dust, mists, gases, oils, smoke, soot, or poor ventilation.
• Must reside in the greater Butler/Warren County, Ohio area and within the assigned territory.

Nice To Haves

• Construction experience.
• Insurance experience.
• Customer service experience in a retail environment.

Responsibilities

• Conduct virtual and on-site investigations, including visits to policyholders’ residences, to assess property damage, determine liability, evaluate the extent of loss, and negotiate fair settlements.
• Use claims-handling software, a company car, and a laptop to assess claims-related damage and write estimates in a paperless environment.
• Evaluate and report potential subrogation opportunities.
• Report incidents involving theft, fraud, or arson to appropriate state and industry agencies.
• Perform duties independently, with work that directly impacts management outcomes.
• Represent the company in public interactions and maintain a professional demeanor consistent with management standards.
• Interact with policyholders, claimants, agents, witnesses, contractors, law enforcement, fraud and arson investigators, attorneys, medical professionals, and other relevant parties.
• Use customer service skills to negotiate with policyholders to settle claims.
• Promote safety and comply with applicable company safety and ergonomic standards.
• Perform additional duties as assigned.
• Commit to 1–3 catastrophe deployments per year.

Benefits

• Competitive salary commensurate with experience, qualifications, and location.
• Bonus opportunity based on company and individual performance.
• 401(k).
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Health Savings and Flexible Spending Accounts.
• Life insurance.
• Paid time off.
• Paid parental leave.
• Tuition assistance.
• Paid training through the University of Farmers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED