Field Property Adjuster - Austin, TX

Allstate • Austin, TX

2d • $53,500 - $82,500

About The Position

National General, part of The Allstate Corporation, is hiring an experienced Field Property Adjuster to serve customers throughout the greater Austin area. The adjuster investigates and evaluates homeowners property claims from start to finish by confirming the facts of loss, determining coverage, assessing damages, and negotiating settlements within assigned authority. The role manages the full claim lifecycle, including supplements, Additional Living Expense (ALE) claims, contents, and personal property losses, while working with customers, contractors, and other partners to handle claims accurately and efficiently.

The position emphasizes excellent customer service through clear, timely communication that keeps customers informed and supported. The adjuster conducts inspections, prepares estimates, reviews supplements, handles contents claims, and assists customers with ALE coverage when needed. The ideal candidate is organized, customer-focused, and able to manage multiple claims in a fast-paced environment. The role is intended for someone who lives within 20 miles of Austin, Texas. Field and desk experience is preferred. The position has no supervisory duties.

The role may be classified as Field Property Adjuster Cons I, with base compensation of $53,500–$77,800 per year, or Field Property Adjuster Cons II, with base compensation of $56,000–$82,500 per year. Compensation depends on experience and qualifications, and may include incentive pay such as commission or bonus. Eligible candidates may receive a $1,000 licensing sign-on bonus if they hold applicable active licenses; current employees and candidates who previously worked for Allstate or its family of companies are ineligible.

The company provides a technology setup that includes a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement. Home-based work requires a dedicated private workspace, appropriate desk and seating, and reliable internet with minimum speeds of 50 MB download and 5 MB upload.

Requirements

• Experience as a Field Property Adjuster or in a related property adjusting role.
• Live within 20 miles of Austin, Texas.
• Experience using Xactimate.
• Hold an active adjuster license or be eligible to obtain a reciprocal license where required.
• Be organized, customer-focused, and comfortable managing multiple claims in a fast-paced environment.
• Possess strong estimating fundamentals and knowledge of property claims and policy types.
• Candidates must be authorized to work in the United States; the company does not sponsor work visas.

Nice To Haves

• Experience working both in the field and from a desk.
• Applicable active licenses may qualify the candidate for a $1,000 licensing sign-on bonus; examples include a Home Resident Property & Casualty License, Designated Home State Florida or Texas License, and/or applicable Appraiser License.

Responsibilities

• Investigate and evaluate homeowners property claims from start to finish.
• Confirm facts of loss, determine coverage, assess damages, and negotiate settlements within assigned authority.
• Manage claim lifecycles, including supplements, Additional Living Expense claims, contents, and personal property losses.
• Conduct inspections and prepare estimates for property claims.
• Review supplements and handle contents claims.
• Assist customers with additional living expense coverage when needed.
• Communicate clearly and promptly with customers, keeping them informed and supported throughout the claims process.
• Understand the content of all policy types written by the company.
• Create or audit estimates of damages on complex first-party homeowner losses using strong estimating fundamentals.
• Build relationships with internal and external customers across multiple lines.
• Evaluate settlement alternatives for regulatory compliance and fair claims practices, and decide on the best option.
• Negotiate settlements, make settlement payments, and document activities in complex files across multiple lines.
• Work with customers, contractors, and other partners to ensure claims are handled accurately and efficiently.

Benefits

• Potential $1,000 licensing sign-on bonus for eligible candidates with applicable active licenses; exclusions apply.
• Technology setup including a laptop, monitors, headset, keyboard, and mouse.
• Monthly connectivity reimbursement for employees eligible to work from home.
• Incentive pay, such as commission or bonus, may be included where applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed