Field Parts and Service Representative
About The Position
The Field Parts and Service Representative builds strong customer relationships by supporting customers throughout their parts and service experience, from initial inquiries through equipment support and payment. The role provides field and technical support, promotes parts and service offerings, collaborates with service technicians and the parts department, and helps maintain accurate store records. The representative is expected to model company values: “We listen, We walk our talk, We challenge tradition, We do the right thing, We work safe.” Other duties and responsibilities may be assigned as necessary.
Requirements
- Technical aptitude with agricultural or mechanical equipment.
- Strong customer service and communication skills.
- Ability to build rapport and manage client relationships.
- Detail-oriented with follow-through on technical support cases.
- Ability to work independently and as part of a service team.
- Ability to regularly lift, carry, push, or pull materials weighing up to 50 lbs safely as part of normal duties.
Nice To Haves
- Experience in field support, demonstrations, or customer education.
Responsibilities
- Cultivate long-lasting customer relationships and act as a trusted consultant.
- Visit customers for machine setups and pre-delivery inspections (PDIs), start-ups, demonstrations, and post-planting or post-harvest inspections.
- Serve as a main point of contact for technical support and promptly resolve inquiries related to equipment performance, maintenance, and operation.
- Keep customers informed through follow-up on service requests, warranty claims, and aftersales support activities.
- Promote parts and service products and programs to grow sales, margin, and market share in the area.
- Recommend service and parts packages or retrofit kits during customer visits.
- Identify customers who are not currently working with Spudnik, or could work with the company more, and develop and implement plans to engage them.
- Coordinate with Service Technicians on machine PDIs, setups, and service jobs, both in-house and in the field.
- Share feedback and technical expertise with the Store Manager and Technicians to support continuous learning and improvement.
- Provide training and mentorship to newer technicians as requested.
- Assist in maintaining accurate records for parts orders, quotes, SROs, warranty claims, and billable hours.
- Collaborate with the parts department to ensure required parts are available for customer service jobs and ongoing maintenance needs.
- Model company values and work safely.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
