Field Parts and Service Representative

SPUDNIK EQUIPMENT COMPANY LLC•Fargo, ND

1d•Onsite

About The Position

The Field Parts and Service Representative builds customer relationships by supporting customers throughout their parts and service experience, from initial inquiries through invoicing and payment. The role provides customer-facing technical support, helps ensure an efficient and transparent service experience, and promotes parts and service offerings to grow business in the assigned area. The representative works with customers, service technicians, the parts department, and the Store Manager to coordinate equipment setups, inspections, demonstrations, service jobs, parts availability, and accurate documentation. The role also supports team learning and models the company’s values: We listen, We walk our talk, We challenge tradition, We do the right thing, and We work safe. Other duties may be assigned as necessary.

Requirements

Technical aptitude with agricultural or mechanical equipment.
Strong customer service and communication skills.
Ability to build rapport and manage client relationships.
Detail-oriented, with follow-through on technical support cases.
Ability to work independently and as part of a service team.
Ability to safely lift, carry, push, or pull materials weighing up to 50 pounds as part of normal duties.

Nice To Haves

Experience in field support, demonstrations, or customer education.

Responsibilities

Build and maintain long-lasting customer relationships and serve as a trusted consultant.
Visit customers for machine setups and pre-delivery inspections (PDIs), start-ups, demonstrations, and post-planting or post-harvest inspections.
Serve as a main point of contact for technical support and resolve inquiries about equipment performance, maintenance, and operation.
Keep customers informed and follow up on service requests, warranty claims, and Aftersales support activities.
Promote parts and service products and programs to grow sales, margin, and market share in the area.
Recommend service and parts packages or retrofit kits during customer visits.
Identify customers who are not working with Spudnik, or could work with the company more, and develop and implement plans to engage them.
Coordinate with Service Technicians on machine PDIs, setups, and service jobs in-house and in the field.
Share feedback and technical expertise with the Store Manager and Technicians to support continuous learning and improvement.
Provide training and mentorship to newer technicians as requested on equipment setups, customer service expectations, and technical processes.
Assist in maintaining accurate records for parts orders, quotes, SROs, warranty claims, and billable hours.
Work with the parts department to ensure required parts are available for customer service jobs and ongoing maintenance.
Model company values, including working safely.
Perform other duties and responsibilities as assigned.