Field Outreach Representative
About The Position
Monogram Health is hiring a field-based, performance-driven Field Outreach Representative to connect eligible patients living with complex chronic conditions to its in-home care program. The representative visits patients at home, builds trust through face-to-face conversations, explains the program, answers questions, and supports eligible patients with enrollment. Healthcare experience is not required; training and support are provided. The role involves independent work throughout an assigned territory and is suited to someone who is self-motivated, goal-oriented, resilient, and comfortable building rapport, understanding patient needs, and overcoming objections. Representatives work toward measurable activity and enrollment goals while helping patients access information and support that may improve their health and quality of life.
Requirements
- High school diploma or GED.
- Valid driver’s license, reliable transportation, and willingness to travel throughout the assigned territory each day.
- Comfort with high-volume, in-person, door-to-door outreach.
- Strong communication, relationship-building, organization, and follow-up skills.
- Self-motivation, resilience, adaptability, and comfort working independently toward measurable goals.
Nice To Haves
- Bachelor’s degree.
- Experience in field outreach, community engagement, enrollment, business development, account management, customer service, or another goal-oriented role involving direct customer interaction.
- Comfort using CRM tools to document interactions, organize follow-up activity, and track progress.
Responsibilities
- Visit eligible patients in their homes and introduce them to the Monogram Health program.
- Build trust through respectful, face-to-face conversations; listen to patient needs, answer questions, and help eligible patients feel comfortable enrolling.
- Work toward daily expectations for patient visits, meaningful conversations, completed enrollments, and other performance goals.
- Route efficiently across assigned patients, complete scheduled visits, and conduct consistent follow-up to support engagement and enrollment goals.
- Maintain accurate CRM records, track follow-up activity, and stay accountable to monthly individual performance goals.
Benefits
- Medical, dental, and vision coverage or insurance.
- Employee assistance program and work-life assistance resources.
- Employer-paid and voluntary life insurance.
- Disability coverage or insurance.
- Health and flexible spending accounts.
- 401(k) with employer match.
- Financial wellness resources.
- Mileage reimbursement.
- Paid holidays, including seven paid holidays and one floating day.
- Flexible vacation time or PSSL; benefits section also states 20 PTO days.
- Paid parental leave.
- Physical and mental wellness support and perks.
- Employee referral program.
- Employee discounts through BenefitHub.
- Paid training and onboarding support.
- Tools and resources to help employees succeed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
