Field Ops Engineer II - Indianapolis, IN, Cincinnati, Cleveland, Columbus, OH
About The Position
Lumen is hiring a Field Ops Engineer II to provide 24x7x365 Tier II technical support and troubleshooting for critical infrastructure systems. The role helps ensure operational integrity, site readiness, business continuity, capacity planning, and cost-effective operation of critical facility equipment. It also serves as a technical escalation point for field operations and supports emergency response, disaster recovery, and infrastructure reliability initiatives. The position supports field technicians and management with complex infrastructure issues, site readiness and deficiency remediation, preventive maintenance, lifecycle and capacity planning, and repair or replacement activities. It provides both onsite and remote disaster recovery support, delivers technical training, and coordinates vendors, contractors, and technical teams. Travel, including short-notice travel, is required as needed for emergencies and critical site operations.
Requirements
- Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Electronics, or equivalent education and relevant experience; alternatively, relevant industry experience may qualify in lieu of a degree.
- At least 5 years of related experience with a degree.
- At least 7 years of related industry experience in lieu of a degree.
- Experience supporting critical infrastructure, electrical and electronic systems, power distribution, UPS, generators, HVAC, and facility operations.
Responsibilities
- Provide Tier II technical support and troubleshooting for critical infrastructure systems, including power distribution, generators, ATS, UPS systems and batteries, DC power plants, PDUs, STS, grounding, fire systems, HVAC, CRAC units, chillers, dry coolers, condensers, pumps, buildings, and structural systems.
- Support field technicians and management in stabilizing emergencies, resolving complex technical issues, and reducing dependence on external vendors.
- Identify, document, prioritize, and escalate infrastructure deficiencies, risks, and jeopardy situations for remediation to maintain site readiness.
- Identify critical infrastructure requiring replacement and support planning, approval, and replacement processes.
- Serve as a Subject Matter Expert for task forces, cross-functional projects, and technical initiatives, providing recommendations and solutions to operational challenges.
- Provide onsite and remote disaster recovery support for facilities and critical infrastructure equipment.
- Assist with preventive maintenance programs, maintenance scheduling, and infrastructure lifecycle planning.
- Maintain accurate Business Continuity Planning infrastructure information for sites within the assigned Area of Responsibility.
- Conduct capacity management assessments and support infrastructure planning for core sites.
- Deliver Preventive Maintenance Inspection and technical troubleshooting training to field technicians.
- Lead and coordinate vendors, contractors, and technical teams on projects and complex assignments.
- Support repair and replacement activities while ensuring compliance with approval and engineering review processes.
- Travel as required, including short-notice travel, to support emergency situations and critical site operations.
Benefits
- Comprehensive package featuring a broad range of health, life, and voluntary lifestyle benefits, plus other wellbeing perks.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
