Field Service Technician II - Cincinnati, OH.

NCR Atleos•OHIO, VIRTUAL, OH

3d•$45,000 - $58,000•Onsite

About The Position

NCR Atleos is seeking a customer-focused Field Service Technician II to support financial institutions and retailers in the Cincinnati, Ohio area. The role is part of the Field Services organization, which helps keep self-service technology operating by providing reliable, high-quality service. Technicians serve as a first-line response for customers, organize and triage issues, and work to resolve problems proactively and professionally. The technician installs, maintains, diagnoses, and repairs electromechanical equipment such as ATMs and self-checkout systems across an assigned territory. Work may involve hardware, software, networking, system configurations, security settings, system access, and remote connectivity. NCR Atleos provides virtual and hands-on training, along with access to teachers, mentors, and coaches to support employees’ development. The position may involve reassignment to adjacent service territories during standard shifts. Employees may also elect to participate in overnight travel assignments to support broader service coverage. Starting compensation depends on qualifications, experience, geographic location, and business needs.

Requirements

Be a local candidate in the specific geographic area.
Have one or more years of related experience.
Be authorized to work in the United States.
Have a valid driver's license and a driving record that meets NCR Atleos fleet requirements.
Have PC skills, basic electronic skills, and familiarity with operating systems.
Be able to perform essential job functions without reasonable accommodation, including prolonged travel with several hours of driving per day; rotating and weekend shifts; carrying and lifting tools, parts, and equipment weighing up to 50 pounds without assistance; and bending, squatting, walking, standing, sitting, reaching, and repetitive hand movements manipulating objects of various sizes.

Nice To Haves

Familiarity with large servers, mainframe computers, and imaging software.
A+ Certification, CompTIA certification, or Network+ (N+) Certification.

Responsibilities

Perform customer installations, maintenance, and service calls promptly and effectively.
Service and repair electromechanical equipment, including ATMs and self-checkout systems, within an assigned territory.
Perform scheduled maintenance, corrective repairs, and system overhauls.
Diagnose and resolve hardware, software, networking, and system configuration issues.
Manage network faults, system access, security settings, and remote connectivity.
Organize and triage customer issues, addressing problems proactively when possible.
Communicate with customers in an open, helpful, and professional manner focused on resolution.
Participate in virtual and hands-on training programs provided by NCR Atleos.
Comply with company policies, including Shared Values, Code of Conduct, health and safety standards, accurate timekeeping, and fleet and safe-driving requirements.
Perform other related duties consistent with qualifications and business needs.
Support adjacent service territories during standard shifts when operational needs require; advance communication will be provided whenever possible.
Optionally participate in overnight travel assignments in accordance with company policy and reimbursement guidelines.