Security Field Operations Supervisor

DSI Security Services•Schaumburg, IL

12d

About The Position

DSI Security Services is seeking a Field Operations Supervisor to support its Illinois operations. This hands-on position combines recruiting and staffing support with day-to-day field operations. The supervisor helps attract and onboard security personnel, supports scheduling and workforce coordination, oversees fleet needs, and conducts site visits to promote consistent service delivery. The role connects branch leadership, field personnel, applicants, and clients, and balances office-based coordination with local field responsibilities. The position is based in Schaumburg, Illinois, and pays $50,000 annually. It is full-time. Local travel is approximately 75%.

Requirements

Strong customer service orientation and excellent written and verbal communication skills.
Strong organizational skills and attention to detail.
Ability to multitask and prioritize in a fast-paced environment.
Proficiency in Microsoft Office Suite, including Excel, Word, Outlook, and Teams.
Ability to use applicant tracking systems (ATS) and other back-office software.
Ability to perform routine foot patrols, lift moderately, and work in various weather conditions.
Ability to travel locally, approximately 75%.
At least 21 years of age.
High school diploma or equivalent.
Valid driver's license, reliable transportation, and a means of communication.
Ability to pass required background checks, motor vehicle screening, and drug screening.
Must meet all applicable state licensing requirements.

Nice To Haves

Two years of security experience preferred.
Prior military or law enforcement experience highly preferred.

Responsibilities

Support recruitment and staffing, including applicant follow-up, interview coordination, and communication with hiring teams.
Assist with new-hire onboarding and track required documentation and compliance steps.
Support scheduling and workforce coordination to help maintain adequate site coverage.
Coordinate fleet management, including vehicle assignments, records, maintenance follow-up, and reporting concerns.
Conduct site visits, inspections, and officer check-ins to assess service delivery and provide coaching.
Help ensure officers follow client requirements, post instructions, company policies, and safety procedures.
Respond promptly to call-offs, emergencies, and other operational issues.
Identify, address, and report hazards, incidents, staffing concerns, and service issues.
Provide coaching, mentoring, and corrective action to security personnel as needed.
Maintain accurate reports and records using Microsoft Office and internal systems.
Collaborate with branch leadership to support operational continuity, client satisfaction, and regional growth.