Field Manager - LA / Orange County Territory

VSP Vision Care • Cynthian, OH

2d • $65,000 - $91,405

About The Position

The Field Manager oversees multi-unit optometric practices across the LA / Orange County territory, driving profitable sales growth and coordinating the practices’ day-to-day business operations. The role provides leadership, tools, resources, and support to improve revenue and profitability, deliver key performance outcomes, and ensure a superior patient experience and strong doctor satisfaction and retention.

The Field Manager manages assigned practices’ business operations and financial and operational performance; develops revenue goals and strategies to exceed patient expectations and encourage loyalty; and implements process improvements that increase efficiency. The role coaches and trains teams in patient service and sales, leads practice implementation and post-closing integration efforts, and coordinates related projects, marketing initiatives, and frame board management. It also builds partnerships among direct reports, doctors, other business lines, and shared services; develops scalable onboarding and training documentation; and leads change efforts with stakeholder support.

The position promotes a culture of accountability and retail sales, achieves sales and revenue goals, identifies operational gaps and corrective measures, and works with brand and sales teams to train staff. It may include eligible bonuses and commissions. The candidate must reside within the territory and be willing to travel as required, estimated at 70%.

Requirements

• Bachelor’s degree in a related field or equivalent experience.
• At least 3 years of management experience, including hiring, training, assigning work, and managing the performance of direct reports.
• Extensive experience and judgment to plan and accomplish goals.
• Ability to navigate complex situations across organizational structures and with multiple stakeholders.
• Strong leadership skills to coordinate and motivate teams, management, and doctors.
• Financial management skills to administer budgets across multiple projects and ensure requirements for return on investment, timing, and budget are met.
• Ability to successfully manage risks and issues across multiple practices.
• Ability to elicit cooperation from senior management and other departments.
• Decision-making ability that balances business considerations.
• Excellent written and verbal communication and analytical skills.
• Strong business aptitude and problem-solving skills.
• Strategic skills to support envisioning work, program planning, and forecasting.
• Willingness to travel as required (estimated at 70%).
• Must reside within the territory.
• For remote or hybrid roles, ability to remain highly engaged in virtual environments, including maintaining camera presence during meetings.

Responsibilities

• Provide day-to-day management and resources to assigned practices, including developing revenue goals and supporting patient-centric service and care.
• Ensure practices deliver customer service that exceeds patient expectations and develop strategies to improve service delivery and patient loyalty.
• Manage the business operations of assigned practices and be accountable for their financial and operational success.
• Implement and enhance process improvement initiatives to increase efficiency across practice operations.
• Coach, role-play with, train, and support teams to improve patient service and satisfaction.
• Lead and coordinate implementation of new practices, including post-closing integration activities, projects and initiatives, marketing initiatives, and frame board management.
• Build partnerships and act as a liaison between direct reports, doctors, other lines of business, and shared services.
• Develop thorough, scalable training documentation for new employees and onboarding of team members and doctors.
• Build a culture of accountability and appropriate in-office behaviors that support KPI performance and long-term patient loyalty.
• Gain stakeholder support to lead and manage changes and successfully integrate practices.
• Drive profitable store sales by fostering a retail selling culture.
• Achieve sales targets and maximize revenue in line with company strategies, goals, and objectives.
• Translate leadership guidance into practical actions that improve sales and profitability in designated practices.
• Identify operational gaps and implement corrective measures to drive financial performance and growth.
• Work with brand and sales team members to provide staff and sales training.
• Sell products and services and mentor sales team members on the organization’s services, products, and marketing techniques to support market-share growth and company goals.

Benefits

• Eligible bonuses and commissions may be included as part of the compensation package.
• VSP Vision benefits are referenced; specific benefits are not listed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager