Store Manager - Orange County

Joe & the Juice / United States•Costa Mesa, CA

About The Position

The Store Manager is responsible for the daily operation and overall performance of a JOE & THE JUICE store in the Orange County/Costa Mesa neighborhood. The role requires maintaining a full overview of the store and leading team members to ensure efficient workflows, excellent guest experiences, and high-quality products while complying with market-specific legal requirements, company policies, and risk and compliance structures. The Store Manager leads, develops, and retains an engaged team, ensures in-store operational requirements are followed, and works to turn customers into returning guests. The role is accountable for meeting the store cost budget, achieving sales targets and EBITDA goals, and implementing company initiatives. The position also oversees recruitment and onboarding, employee development and engagement, guest relationships, operational compliance, shift planning, workforce management, inventory, and financial performance.

Requirements

At least 3 years of leadership experience in a comparable retail, hospitality, or service-driven environment, with a proven record of delivering operational and financial results.
Demonstrated experience leading and developing teams and driving performance, accountability, and engagement.
Strong interpersonal and communication skills, including the ability to build trust, resolve conflicts, and foster a collaborative team culture.
Passion for people leadership and a genuine commitment to coaching, mentoring, and developing team members.

Responsibilities

Lead, inspire, and develop team members in alignment with company virtues and operational principles.
Model company values and foster a positive, high-performance culture with clear expectations and accountability.
Own recruitment activities, including interviewing, hiring, pre-boarding, and onboarding.
Position team members effectively to meet operational needs and maintain a future talent pipeline.
Develop and motivate team members through development plans, continuous feedback, training sessions, and team meetings.
Monitor and drive employee engagement initiatives to meet or exceed benchmark engagement scores.
Champion a guest-first mindset, build local community relationships in alignment with brand principles, and drive guest loyalty and satisfaction.
Maintain a safe, secure, and healthy workplace by enforcing hygiene, health, and safety standards.
Ensure compliance with brand standards, local regulations, and operational performance requirements.
Develop shift plans that account for seasonality, local events, and store traffic patterns.
Ensure workflows meet company standards and budget, and working hours comply with contractual obligations, union agreements, and local labor laws.
Manage inventory, including stock counting and ordering; optimize inventory to minimize waste and meet monthly waste targets.
Drive sales growth and store performance, optimize EBITDA, achieve KPI targets, monitor financial results, and implement corrective actions when needed.