Field Experience Counselor - Online Division - Grand Canyon University
About The Position
Grand Canyon Education’s College of Education is hiring a Field Experience Counselor to coordinate key aspects of practicum activities for education students. The role serves as a liaison to faculty members and students, helping students meet practicum requirements and supporting successful placements. The position involves tracking required health and safety documentation, communicating about deadlines and expiring records, assisting with practicum placements, and providing high-volume phone support. The successful candidate is self-motivated, passionate about education, and experienced in customer service and account management.
Requirements
- Ability to effectively present information and respond to questions from managers, students, and the general public.
- Ability to handle a high volume of inbound and outbound calls effectively.
- Strong skills in Microsoft Office Suite.
- Provide a positive example to students by supporting the University’s Doctrinal Statement, Ethical Position Statement, and Mission of Grand Canyon University.
Nice To Haves
- Bachelor’s degree preferred; candidates with relevant work experience will be considered.
- Six months of related professional experience in higher education preferred.
- A combination of education and relevant work experience may be substituted.
Responsibilities
- Collect and track immunization and health and safety documentation required for practicum rotations.
- Ensure students meet required deadlines and notify appropriate parties of non-compliance.
- Communicate with students and faculty before documentation expires or a file becomes out of date.
- Assist with placing students in practicum rotations, including monitoring site issues.
- Handle high-volume inbound and outbound student calls while meeting GCU customer service standards.
- Establish rapport and relationships with students.
- Encourage students to stay on track with practicum requirements.
- Work as part of a high-performance team and encourage and support other team members.
- Handle multiple priorities and tasks effectively and efficiently.
Benefits
- Opportunity to work from home.
- Ongoing professional development and growth.
- Outstanding benefits and work perks.
- Generous paid time off starting at 20 business days per year.
- 11.5 paid holidays.
- Tuition benefits.
- Collaborative and supportive work environment.
- Tenure-based compensation plan with annual increases.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
