Field Engineer 4

Unisys • Loveland, OH

1d

About The Position

The Field Engineer serves specific clients and/or supports specific products and applications, including technology kiosks and desks. The role provides software, hardware, and networking support for desktops, laptops, servers, network devices, AV rooms, and other networked devices. It installs and maintains PCs, associated software, networks, servers, peripherals, and other networked devices; supports network products operationally and through maintenance, including preventive maintenance; and performs installs, moves, adds, and changes as required. The Field Engineer tests and certifies PCs, networks, servers, and client-approved applications, follows up on problems or escalations, maintains a high degree of professionalism in actions, demeanor, and dress, and meets SLA requirements while ensuring client satisfaction in all interactions.

Requirements

• High school diploma or GED.
• Generally, 1–2 years’ experience in the area of responsibility.
• May require access to export-controlled commodities and technology; applicants should be eligible for any required U.S. Government authorizations to conform to U.S. export control regulations.

Nice To Haves

• Technical certification or an associate degree may be required.

Responsibilities

• Serve as Field Engineer for specific clients and/or specific products and applications, including tech kiosks and desks.
• Provide software, hardware, and networking support for desktops, laptops, servers, network devices, AV rooms, and other networked devices.
• Install and maintain PCs, associated software, networks, servers, peripherals, and other networked devices.
• Support network products from operational and maintenance perspectives, including preventative maintenance activities.
• Perform installs, moves, adds, and changes as required.
• Test and certify PCs, networks, servers, and client-approved applications.
• Provide follow-up on problems or escalations.
• Maintain a high degree of professionalism in actions, demeanor, and dress.
• Meet SLA requirements and ensure client satisfaction in all interactions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED