Field Collections

RNR Tire Express • Sumter, SC

2d • $18 - $23

About The Position

RNR Tire Express is hiring a full-time Field Collector to maintain customer relationships and support renewals and collections. The role is based in the office, with most of the workday spent using a phone or computer, and also includes going into the field to pick up products and leave door hangers. The position offers an average of $18.00 to $20.68 with bonuses, along with a family atmosphere, growth potential, and benefits.

The schedule is Monday through Friday, 8:30 a.m. to 6:30 p.m., and Saturday, 8:30 a.m. to 3:30 p.m., with one weekday off each week and Sundays off. The Field Collector reviews applications, identifies opportunities to renew customer agreements, contacts customers about expired agreements and references on expired accounts, assists with resolving issues and facilitating renewals and prompt payments, and schedules voluntary merchandise turn-ins. The role requires patient, tactful customer service, multitasking, and working toward weekly goals in a fast-paced environment.

Requirements

• Experience as a sales agent, rental agent, account executive, account manager, account collection agent, or in rent-to-own.
• Valid driver's license with a clean driving history.
• Must pass a drug screen and background check prior to hire.
• Ability to work a flexible schedule.
• Professional communication skills in English.
• Strong computer and phone skills.
• Positive, can-do attitude; strong communication skills, especially over the phone; customer-service orientation; patience with upset customers; and ability to prioritize and multitask.

Nice To Haves

• Bilingual skills.

Responsibilities

• Review applications and identify opportunities to renew customer agreements.
• Call customers about expired agreements and contact references on expired accounts.
• Listen to customers and help resolve issues to facilitate renewals and prompt payment as needed.
• Schedule voluntary merchandise turn-ins.
• Go into the field to pick up products and leave door hangers.
• Maintain customer relationships while providing excellent customer service.
• Manage multiple tasks, keep calls focused on the customer, and meet weekly goals.

Benefits

• Medical, dental, and vision insurance.
• Long- and short-term disability coverage.
• Accident, critical illness, and cancer plans.
• 401(k) matching plan.
• Paid holidays.
• Growth potential.
• Competitive compensation.
• Training and tools.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed