Field Collections

RNR Tire Express • Columbia, SC

1d

About The Position

RNR Tire Express is hiring a full-time Field Collector to help maintain customer relationships and support renewals and timely payments. The role combines office-based phone and computer work with field visits to pick up products and leave door hangers. The position offers an average field collection pay rate of $18.00 to $20.68 with bonuses.

The Field Collector works in a fast-paced, people-driven environment, providing customer service while handling expired agreements and accounts. This includes reviewing applications, identifying opportunities to renew customer agreements, contacting customers and references, resolving issues, arranging voluntary merchandise turn-ins, and meeting weekly goals. The role requires patience, tact, multitasking, and the ability to keep customer needs in focus while managing calls and other tasks.

RNR Tire Express is a national franchise retailer of tires and custom wheels, established in 2000, with more than 200 locations in 29 states. The company describes its culture as focused on serving customers and supporting employees with training and tools.

Requirements

• Experience as a sales agent, rental agent, account executive, account manager, account collection professional, or rent-to-own professional.
• Valid driver's license with a clean driving history.
• Ability to pass a drug screen and background check; a background check is required prior to hire.
• Ability to work a flexible schedule.
• Professional communication skills in English.
• Strong computer and phone skills.

Nice To Haves

• Bilingual communication skills.

Responsibilities

• Review applications and identify opportunities to renew customer agreements.
• Call customers regarding expired agreements and contact references on expired accounts.
• Listen to customers and help resolve issues to facilitate renewals and prompt payment.
• Schedule voluntary turn-ins of merchandise.
• Go into the field to pick up products and distribute door hangers.
• Provide customer service while handling challenging situations and maintaining customer relationships.
• Manage multiple tasks and call pace while remaining focused on the customer.
• Meet weekly goals.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Long- and short-term disability
• Accident, critical illness, and cancer plans
• 401(k) matching plan
• Paid holidays
• Growth potential
• Competitive compensation
• Training and tools

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed