Field Collections
About The Position
RNR Tire Express is hiring a full-time Field Collector to help maintain customer relationships and support renewals and prompt payments. The role combines office work—primarily using a phone and computer—with field work to pick up products and place door hangers. Field Collectors review applications, identify opportunities to renew customer agreements, contact customers regarding expired agreements, and contact references on expired accounts. They listen to customers, help resolve issues, schedule voluntary merchandise turn-ins, and work toward weekly goals while providing excellent customer service. The schedule is Monday through Friday, 8:30 a.m. to 6:30 p.m., and Saturday, 8:30 a.m. to 3:30 p.m., with one weekday off each week and Sundays off. The job requires patience, tact, communication skills, and the ability to multitask in a fast-paced, people-driven environment. RNR Tire Express is a national franchise retailer of quality tires and custom wheels. Established in 2000, the company has grown to more than 200 locations in 29 states. It emphasizes customer service, employee training, and providing employees with tools to support customer experiences.
Requirements
- Experience as a sales agent, rental agent, account executive, account manager, account collection professional, or rent-to-own professional.
- Valid driver's license with a clean driving history.
- Ability to pass a drug screen and background check prior to hire.
- Ability to work a flexible schedule.
- Professional communication skills in English.
- Strong computer and phone skills.
- Patience and the ability to work with upset customers.
- Ability to multitask and prioritize effectively.
Nice To Haves
- Bilingual communication skills.
Responsibilities
- Review applications and identify opportunities to renew customer agreements.
- Call customers regarding expired agreements and references on expired accounts.
- Listen to customers and assist in resolving issues to facilitate agreement renewals and prompt payment.
- Schedule voluntary turn-ins of merchandise.
- Go into the field to pick up products and place door hangers.
- Maintain customer relationships and provide excellent customer service.
- Manage multiple tasks and calls while working toward weekly goals.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Long- and short-term disability plans
- Accident, critical illness, and cancer plans
- 401(k) matching plan
- Paid holidays
- Growth potential
- Competitive compensation
- Training and tools
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
