Field Collections

RNR Tire Express•Wilmington, NC

2d•$18 - $23

About The Position

RNR Tire Express is hiring a full-time Field Collector to maintain customer relationships and help renew customer agreements. The role combines office-based customer contact with field work. Most of the day is spent on the phone or computer, reviewing applications and looking for opportunities to renew agreements. The collector contacts customers about expired agreements and references on expired accounts, listens to concerns, helps resolve issues, and supports renewal and prompt payment. The role also schedules voluntary merchandise turn-ins, picks up products in the field, and places door hangers. The position calls for patience, tact, multitasking, and a customer-focused approach while managing calls and working toward weekly goals. The schedule is Monday through Friday, 8:30 a.m. to 6:30 p.m., and Saturday, 8:30 a.m. to 3:30 p.m., with one weekday off each week and Sundays off. Average field collection earnings are stated as $18.00 to $20.68 with bonuses.

Requirements

Experience as a sales agent, rental agent, account executive, account manager, account collection professional, or in rent-to-own.
Valid driver's license with a clean driving history.
Ability to pass a drug screen and background check; a background check is required prior to hire.
Ability to work a flexible schedule.
Professional communication skills in English.
Strong computer and phone skills.

Nice To Haves

Bilingual ability.

Responsibilities

Maintain customer relationships and seek opportunities to renew customer agreements.
Review customer applications.
Call customers regarding expired agreements and contact references on expired accounts.
Listen to customers and help resolve issues to facilitate renewals and prompt payment as necessary.
Schedule voluntary turn-ins of merchandise.
Go into the field to pick up products and place door hangers.
Manage calls and multiple tasks while working toward weekly goals.