Field Collections

RNR Tire Express • Savannah, GA

7d • Onsite

About The Position

RNR Tire Express is hiring a full-time Field Collector to maintain customer relationships and support the renewal and collection of customer agreements. Most work takes place in the office by phone or computer, with field visits to pick up product and leave door hangers. The role involves reviewing applications, identifying opportunities to renew agreements, contacting customers about expired agreements, and contacting references on expired accounts. The Field Collector listens to customers, helps resolve issues to facilitate renewals and prompt payment, and schedules voluntary merchandise turn-ins. Patience, tact, strong customer service, multitasking, and the ability to meet weekly goals are important in this fast-paced, people-driven position.

The stated schedule is Monday through Friday, 8:30 a.m. to 6:30 p.m., and Saturday, 8:30 a.m. to 3:30 p.m., with one weekday off each week and Sundays off. An average field collection earns $18.00 to $20.68 with bonuses.

Requirements

• Experience as a sales agent, rental agent, account executive, account manager, account collection worker, or rent-to-own worker.
• Valid driver's license with a clean driving history.
• Ability to pass a drug screen and background check; a background check must be passed before hire.
• Ability to work a flexible schedule.
• Professional communication skills in English.
• Strong computer and phone skills.

Nice To Haves

• Bilingual communication skills.

Responsibilities

• Maintain customer relationships.
• Review applications and identify opportunities to renew customer agreements.
• Call customers regarding expired agreements and contact references on expired accounts.
• Listen to customers and assist in resolving issues to facilitate renewals and prompt payment.
• Schedule voluntary merchandise turn-ins.
• Go into the field to pick up product and leave door hangers.
• Handle challenging customer situations promptly while providing excellent customer service.
• Manage multiple tasks and meet weekly goals.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Long- and short-term disability
• Accident, critical illness, and cancer plans
• 401(k) matching plan
• Paid holidays
• Growth potential

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed