Field Collections

RNR Tire Express•Sumter, SC

About The Position

RNR Tire Express is hiring a full-time Field Collector to maintain customer relationships and support renewal of customer agreements. The role combines office-based customer service and account follow-up with field visits to pick up products and leave door hangers. The position works in a fast-paced, people-driven environment and requires patience, tact, strong communication, and the ability to manage multiple tasks while meeting weekly goals. The office schedule is Monday through Friday, 8:30 a.m. to 6:30 p.m., and Saturday, 8:30 a.m. to 3:30 p.m., with one weekday off each week and Sundays off. Most of the workday is spent using the phone or computer. Compensation is described as an average of $18.00 to $20.68 with bonuses.

Requirements

Experience as a sales agent, rental agent, account executive, account manager, account collection representative, or rent-to-own employee.
Valid driver's license and clean driving history.
Ability to pass a drug screen and background check; a background check must be passed before hire.
Ability to work a flexible schedule.
Professional communication skills in English.
Strong computer and phone skills.

Nice To Haves

Bilingual communication skills.

Responsibilities

Review applications and identify opportunities to renew customer agreements.
Call customers about expired agreements and contact references on expired accounts.
Listen to customers and help resolve issues to facilitate renewals and prompt payment as needed.
Schedule voluntary merchandise turn-ins.
Go into the field to pick up product and leave door hangers.
Manage customer interactions with patience and tact, including challenging situations.
Multitask, manage the pace of calls, stay focused on customers, and meet weekly goals.