Field Collections

RNR Tire Express • Wilmington, NC

1d • Onsite

About The Position

RNR Tire Express is hiring a full-time Field Collector to maintain customer relationships and support renewals and prompt payments. The role combines office-based customer contact with field visits to pick up products and leave door hangers. Most of the day is spent using the phone or computer to review applications, identify opportunities to renew customer agreements, contact customers about expired agreements, and contact references on expired accounts. The Field Collector listens to customers, helps resolve issues, schedules voluntary merchandise turn-ins, and works toward weekly goals while providing patient, tactful customer service.

The position is based in the office Monday through Saturday, with one weekday off each week and Sundays off. The posted schedule is Monday–Friday, 8:30 a.m.–6:30 p.m., and Saturday, 8:30 a.m.–3:30 p.m. Compensation is $18.00–$20.68 per average field collection, with bonuses. RNR Tire Express is a national franchise retailer of tires and custom wheels with more than 200 locations in 29 states. The company describes a people-driven culture focused on serving customers and says it provides employee training and tools.

Requirements

• Experience as a sales agent, rental agent, account executive, account manager, account collection professional, or in rent-to-own.
• Valid driver's license with a clean driving history.
• Ability to pass a drug screen and background check prior to hire.
• Ability to work a flexible schedule.
• Professional communication skills in English.
• Strong computer and phone skills.

Nice To Haves

• Bilingual communication skills.

Responsibilities

• Maintain customer relationships and look for opportunities to renew customer agreements.
• Review applications and contact customers regarding expired agreements.
• Contact references on expired accounts.
• Listen to customers and help resolve issues to facilitate renewals and prompt payment.
• Schedule voluntary turn-ins of merchandise.
• Go into the field to pick up products and leave door hangers.
• Manage multiple tasks and calls while maintaining focus on customers and working toward weekly goals.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Long- and short-term disability coverage
• Accident, critical illness, and cancer plans
• 401(k) matching plan
• Paid holidays
• Growth potential
• Bonuses
• Training and tools

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed