Field Clinical Representative - Cardiac Rhythm Management - Puerto Rico

Boston Scientific•Friday Harbor, WA

5d•$41,200 - $78,300

About The Position

Boston Scientific is seeking an experienced, adaptable, and strategically minded Field Clinical Representative to join its Clinical Field team in Puerto Rico. The role provides advanced clinical and technical support for cardiac rhythm management device implants, follow-ups, troubleshooting, and patient programming across hospitals, clinics, and medical offices. The representative will advise on complex clinical cases, support clinical strategy and program development, and help drive market growth, customer relationships, and clinical excellence. The position operates with substantial autonomy and requires critical thinking, professional maturity, and responsiveness in high-pressure, changing clinical settings. The representative will travel extensively throughout Puerto Rico without a designated territory and participate in a rotating 24/7 on-call schedule, including evenings, nights, and weekends. The role also includes leadership and mentorship of junior field clinical representatives, education of healthcare professionals, collaboration with cross-functional teams, and support of regional strategy execution. The representative will maintain inventory and documentation, track and resolve device- and patient-related issues using approved procedures, and comply with corporate policies, quality systems, and regulatory standards. The position is based in a corporate environment that values compliance, innovation, and continuous improvement. It is full-time, with an anticipated annualized base salary of $41,200 to $78,300, plus variable compensation under the Sales Incentive Compensation Plan and core and optional benefits. Actual compensation depends on experience, training, education, licensure and certifications, and business or organizational needs.

Requirements

Bachelor’s degree in science, engineering, nursing, business, or a related field.
Relevant experience; experience in a corporate and/or medical device environment is preferred, particularly cardiac rhythm management (CRM).
Professional maturity and autonomy to operate independently in high-pressure clinical settings.
Strong critical-thinking and problem-solving skills, including the ability to analyze complex clinical situations and make sound decisions.
Leadership and mentoring capabilities, with experience supporting or developing junior team members.
Experience in dynamic, fast-paced environments with frequent changes in priorities and schedules.
Emotional intelligence and the ability to manage sensitive clinical interactions professionally.
Understanding of technical and business concepts, including compliance, policies, and procedures.
Excellent communication and interpersonal skills, with the ability to influence and engage diverse stakeholders.
Ability to collaborate cross-functionally and contribute to team success.
Strong ownership, accountability, and ethical judgment.
Willingness to travel extensively and work without a fixed territory.
Availability to participate in a rotating 24/7 on-call schedule.
Fluency in spoken and written English and Spanish.

Nice To Haves

Familiarity with AI tools, digital technologies, or data-driven decision-making in healthcare or business environments.
Knowledge of cardiovascular care concepts such as electrocardiography, electrophysiology, anatomy, and physiology.
Experience in a corporate and/or medical device environment, preferably in cardiac rhythm management.

Responsibilities

Provide advanced clinical support during cardiac device implants, follow-ups, troubleshooting, and patient programming across healthcare centers.
Advise on complex clinical cases, including candidacy assessment, case strategy, and program development.
Travel extensively across Puerto Rico; the role has no designated territory.
Participate in a rotating 24/7 on-call schedule, including overnight and weekend coverage.
Respond to changing clinical demands with agility, sound judgment, and professionalism.
Train physicians, nurses, and technicians on the theory and application of Boston Scientific technology and software.
Lead and mentor junior field clinical representatives through coaching, onboarding support, and ongoing development.
Support team capabilities by serving as a field mentor and knowledge resource.
Collaborate with sales, marketing, clinical research, technical support, and other cross-functional teams to develop customer solutions.
Contribute to regional strategy execution by identifying opportunities to grow market share and improve customer engagement.
Use data, digital tools, and emerging technologies, including AI, to enhance clinical decision-making and operational efficiency.
Manage and maintain commercial inventory and required documentation in accordance with corporate standards.
Track, report, and resolve device- and patient-related issues using approved corporate procedures.
Build and maintain relationships with key stakeholders and decision-makers within hospital systems.
Support professional education initiatives, workshops, and clinical training programs.
Comply with corporate policies, quality systems, and regulatory standards, with a strong commitment to patient safety.