Scrum Master (Puerto Rico)

RTX•Santa Isabel, PR

12h•Remote

About The Position

RTX Enterprise Services – Infrastructure is seeking an experienced Scrum Master to support the Cloud Hosting Portfolio within the PMO. The Scrum Master plans, leads, organizes, and motivates multiple Scaled Agile Framework (SAFe) Scrum teams to deliver strong performance, quality, and business value. The role may also manage multiple concurrent, high-visibility projects across organizations in a fast-paced environment, communicating with leaders and stakeholders at varying levels of seniority. The position guides and educates teams in Agile and Scrum practices, improves team and organizational Scrum maturity, removes or escalates impediments, supports transparent communication, and applies Agile practices to improve team execution. It uses SAFe, Scrum, and Kanban approaches for workflow visualization, work-in-progress limits, planning, standups, backlog refinement, and retrospectives. The Scrum Master tracks progress against objectives, KPIs, and commitments; supports delivery of product increments and outcomes; and partners with stakeholders, management, Product Owners, and Team Leads on prioritization, planning, metrics, and reporting. The role is remote, but the successful candidate must currently live in Puerto Rico and may need to travel to the Santa Isabel site. Travel is approximately 10%. Written work instructions are used for daily activities and are available only in English. U.S. citizenship is required because only U.S. citizens may access information under the program or contract. No security clearance is required.

Requirements

A university degree or equivalent experience and at least 8 years of relevant experience, or an advanced degree in a related field and at least 5 years of experience.
Experience with software development life cycle models and expert knowledge of SAFe or Agile and traditional project management principles and practices, including the ability to combine them appropriately for the project and business environment.
Prior experience with Scrum or Agile methodologies on enterprise-level development projects.
Experience overseeing Scrum and/or project teams of at least five members across Developers, Business Analysts, Product Owners, and QA engineers.
U.S. citizenship is required.
Must currently live in Puerto Rico.
Ability to use written work instructions in English.

Nice To Haves

A proven track record implementing software or infrastructure development projects using Agile methodologies.
At least 7 years of experience as a Project Manager or Scrum Master managing large, complex projects in a high-tech development environment with multifunctional teams.
PMP, Certified Scrum Master, and/or SAFe certifications.
Strong organizational, interpersonal, analytical, communication, and technical skills.
Ability to build and maintain customer relationships, work as a team player, meet deadlines, and adjust to changing priorities.
Ability to manage ambiguous or competing requirements, collaborate with project teams to align on solutions, and clear impediments or blockers.
Experience in U.S. Government-regulated environments with strict compliance requirements.
Ability to author and present professional user-facing documentation, presentations, and reports for varied audiences.
Ability to run more than one Scrum team simultaneously while maintaining team performance and quality.
Experience with Jira, Confluence, PowerBI, and ServiceNOW.
Proficiency in stakeholder management and communication with stakeholders and decision makers.
PMI-ACP, CSM, SSM, RTE, or equivalent certifications.

Responsibilities

Guide, facilitate, and educate Scrum teams on Agile and Scrum practices and values to implement critical projects using cloud technologies, frameworks, and methodologies.
Improve the Scrum maturity of teams and the organization at a sustainable pace.
Remove impediments and blockers, guide teams in removing them, and escalate them when necessary.
Assist with internal and external communication, manage dependencies, and share information transparently.
Apply Agile practices to improve ways of working and team execution.
Use SAFe, Scrum, and Kanban practices, including visualizing work, limiting work in progress, managing workflow, planning, and guiding standups, sprint and Product Increment planning, backlog refinement, and retrospectives.
Track progress toward objectives, KPIs, and commitments, and guide Hosting teams in delivering product increments and outcomes.
Partner with stakeholders and the management team, including the Agile Coach, Release Train Engineer, and Team Leads, on backlog prioritization, Product Increment planning, metrics, reporting, and data-driven decision-making.
Support and educate the Product Owner and Team Leads, particularly on the product backlog and ongoing backlog refinement.
Manage multiple concurrent projects and Scrum teams as required.