Field Case Manager

Sedgwick • Southfield, MI

1d • Remote

About The Position

The Field Case Manager works face to face with injured workers and medical providers to facilitate recovery through advocacy, progressive medical treatment, and timely return to work. The role acts as a liaison and communicates with all involved parties. Frequent travel is required, while the employee maintains a home-based office. The position covers the Detroit, Michigan region, and candidates must live in that area.

The case manager applies medical, clinical, or rehabilitation knowledge to help manage complex medical conditions, treatment planning, and recovery from illness or injury. The role offers a remote, home-based work environment combined with in-person interactions with injured workers and medical professionals, as well as flexibility and autonomy in daily work and location.

The position supports Sedgwick’s Caring counts® mission by assisting injured employees. It includes opportunities for professional development, continuing education, and team-building initiatives, with a focus on meaningful work, critical thinking, problem solving, and collaboration.

Requirements

• Must live in the Detroit, Michigan region.
• RN licensure is preferred; alternatively, a bachelor’s degree in a health or human services field is required with one of the following certifications: CCM, CDMS, or CRC.
• Valid driver’s license required.
• High-speed internet required.
• Employment may be contingent upon successful completion of a job-related motor vehicle record check.
• Ability to think clearly and conceptually, exercise sound judgment and discretion, troubleshoot, solve problems, analyze information, handle work-related stress and multiple priorities, and meet deadlines.
• Ability to perform computer keyboarding and travel as required.
• Hearing, vision, and talking ability.

Nice To Haves

• RN licensure.
• Medical, clinical, or rehabilitation knowledge and experience.

Responsibilities

• Serve as a patient advocate, supporting, guiding, and coordinating care for injured workers, families, and caregivers during recovery.
• Help injured workers achieve recovery and autonomy through advocacy, communication, education, identification of service resources, and service facilitation.
• Identify appropriate providers and facilities across the continuum of services.
• Ensure available resources are used in a timely and cost-effective manner to obtain optimum value for the client and reimbursement source.
• Facilitate progressive medical treatment and timely return to work while communicating with involved parties.

Benefits

• Three medical plans and two dental plans to choose from.
• Tuition reimbursement eligibility.
• 401(k) plan that matches 50% of contributions up to the first 6% saved.
• Four weeks of PTO during the first full year.
• Ongoing learning and professional growth opportunities.
• Continuing education credits.
• Team-building initiatives.
• Blended work environment.
• Supportive team environment and recognition of achievements.

What This Job Offers

• Job Type: Full-time