Field Care Coordinator- Bilingual Preferred

Humana•Miami, FL

20d

About The Position

The Field Care Coordinator (Care Coach 1) evaluates members’ needs and requirements to help them achieve or maintain optimal well-being. The role guides members and families toward appropriate care and community resources, develops member-specific care plans, and coordinates and monitors services in relation to members’ personal goals. The position focuses on Medicaid members in Miami-Dade County, Florida, and involves meeting members in their homes, assisted living facilities, long-term care facilities, and other care settings, with 75–90% local travel. The role reports to the Regional Care Coach Manager. The stated starting salary for the location is $60,000–$65,000 per year based on experience and qualifications; the broader full-time pay range is $53,700–$72,600 per year. The schedule is Monday through Friday, 8:30 a.m.–5:00 p.m., with 40 scheduled weekly hours. This patient-facing role is subject to TB screening, AHCA fingerprinting, and Florida Level 2 background screening through the Care Provider Background Screening Clearinghouse. It also requires participation in Humana’s Driver Safety Program.

Requirements

Bachelor’s degree in Health Services, Social Work, Psychology, or a related field and at least 2 years of relevant experience; or Florida-licensed Registered Nurse (RN) with at least 2 years of relevant experience; or Florida-licensed Licensed Practical Nurse (LPN) with at least 4 years of relevant experience; or Case Worker with at least 6 years of Health Services/Case Management experience.
Prior experience with Medicare and Medicaid recipients.
Intermediate to advanced computer skills and experience with Microsoft Office programs.
Valid state driver’s license and proof of personal vehicle liability insurance.
Complete required AHCA fingerprinting, TB screening, and Florida Level 2 background screening.
Work Monday through Friday, 8:30 a.m.–5:00 p.m.; 40 scheduled weekly hours.

Nice To Haves

Prior nursing home diversion or long-term care case management experience.
Bilingual English/Spanish skills and ability to pass a Language Proficiency Exam.
Experience with electronic case note documentation and documenting in multiple computer applications or systems.
Experience working with the geriatric population.
Experience with health promotion, coaching, and wellness.
Knowledge of community health and social service agencies and additional community resources.
701B Certification.
Medication application (RFA) experience.

Responsibilities

Visit Medicaid members in their homes, assisted living facilities, long-term care facilities, and other care settings, involving 75–90% local travel.
Assess and evaluate members’ needs and requirements to establish member-specific care plans.
Help ensure members receive services in the least restrictive setting that supports their well-being.
Plan and implement interventions to meet members’ needs.
Coordinate services and monitor and evaluate case management plans against members’ personal goals.
Guide members and families toward resources appropriate for their care.
Facilitate interactions with other payer sources, providers, interdisciplinary teams, and others involved in members’ care, as appropriate and required by the comprehensive contract.
Provide health education and encouragement to members.