Care Coordinator I - Scheduling, Bilingual Preferred

Ensemble Cin • Albuquerque, NM

11d

About The Position

Ensemble CIN is seeking a Care Coordinator I to help patients transition safely and confidently between points of care. The role involves communicating with patients and families, ensuring discharge instructions are understood, arranging follow-up appointments, confirming post-discharge services, connecting patients with community resources, and helping prevent gaps in care. The coordinator monitors alerts from remote patient monitoring platforms and promptly refers concerns or complex needs to licensed clinical staff. The position also maintains accurate care coordination records and supports workflow improvements in a collaborative, patient-focused environment.

Requirements

• High school diploma or equivalent.
• Comfort using electronic medical records and everyday communication platforms.
• Working knowledge of medical terminology, confidentiality, and HIPAA.
• Strong people skills and the ability to organize and manage multiple priorities.
• A collaborative, steady approach in a fast-paced, patient-focused environment.

Nice To Haves

• Scheduling experience.
• One year of experience in a healthcare or customer service setting.
• Medical Assistant certification.
• Bilingual Spanish-English communication skills.

Responsibilities

• Contact patients and families by phone, through the electronic medical record, or through remote monitoring systems to confirm services are in place and address non-clinical barriers to care.
• Help patients understand discharge instructions and complete follow-up appointments.
• Connect patients with community resources that support recovery.
• Assist with scheduling and verifying post-discharge care services.
• Monitor alerts on remote patient monitoring platforms and promptly pass concerns to clinical staff.
• Escalate clinical or complex needs to licensed team members.
• Keep care coordination tracking current using the organization’s tools and systems.
• Accurately document every communication in the electronic medical record.
• Work with physicians, providers, and community agencies to maintain connected care.
• Share ideas to improve workflows and the patient experience.

Benefits

• Medical coverage.
• Dental coverage.
• Vision coverage.
• Paid time off.
• 401(k).
• Mileage reimbursement.
• Team culture events, including a monthly birthday cart, team potluck, and community outreach event.
• Annual “Balloons and Breakfast” during Balloon Fiesta.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED