Recruitment Data Policies Field Access Specialist - New Orleans

UCB • New Orleans, LA

1d • Hybrid

About The Position

The Field Access Specialist (FAS) supports timely and successful patient access to prescribed UCB medications by educating healthcare providers on navigating payer barriers. The role bridges prescribers’ clinical decisions and patients’ treatment initiation and is a non-promotional position within UCB’s Market Access, Access and Reimbursement Department. The position is based in the New Orleans, Louisiana territory and supports UCB Immunology medicines across sites of care, including private and group practices, academic medical centers, integrated delivery networks and health systems, and associated specialty pharmacies.

The FAS works with office staff to establish effective processes, improve operations, and support positive account and patient experiences. The specialist monitors access cases and data, coordinates with HUB case managers and specialty pharmacy partners, and intervenes when patient access is at risk. The role also collaborates with internal commercial and clinical colleagues and leads field initiatives in response to payer changes that affect access.

Requirements

• Bachelor’s degree.
• At least 8 years of experience in biopharmaceutical or related fields, including market access, sales or sales leadership, learning and development/training, medical affairs, thought leader liaison, marketing, patient services, account management, or reimbursement/patient access in specialty pharmacy, academic medical center/IDN, hub vendor, or healthcare provider settings.
• At least 4 years of experience in coverage/access, reimbursement, or account management, or equivalent experience in related healthcare, pharmaceutical, or payer environments.
• Valid U.S. driver’s license and no more than 3 moving violations in the past 2 years.
• Must reside within the assigned territory.

Nice To Haves

• Experience in dermatology, rare diseases, oncology, immunology, or other therapeutic areas requiring advanced medical knowledge and complex treatment support.
• Familiarity with HUB services for patient referrals, benefit verification, coverage, and affordability for specialty and biologic medications.
• Ability to navigate complex healthcare systems, manage stakeholder relationships, and drive access solutions.
• Strong understanding of U.S. and state regulatory environments, including changing payer coverage, access, and reimbursement practices.
• Project management experience.
• Knowledge of U.S. payer and reimbursement systems, including commercial insurers, pharmacy benefit managers, specialty pharmacies, CMS policies (especially Medicare Parts B and D), and fee-for-service and managed Medicaid.

Responsibilities

• Support dermatology accounts that prescribe UCB medicines, with an enhanced focus on new-account experiences.
• Educate and partner with office staff to embed functional processes and continually improve operations in support of patient care.
• Monitor data dashboards and communicate with internal and external partners to intervene in escalated cases where patient access is at risk.
• Work with HUB case managers and monitor cases to ensure authorizations, appeals, shipments, and milestone deadlines align with expectations and requirements.
• Identify operational issues requiring attention and partner to support a smooth transition to a commercial specialty pharmacy.
• Partner with the specialty pharmacy NAE team to escalate cases requiring intervention and respond to specialty pharmacy requests for field support.
• Interact with external specialty pharmacy account managers and educate and support IDN and academic specialty pharmacies when requested or needed to help patients receive UCB medicines.
• Collaborate with Regional Sales Leads, District Sales Leads, Clinical Account Specialists, and Field Access team peers to support accounts and address payer-related issues.
• Lead field-based initiatives when local, regional, or national payer changes affect patient access, educating accounts on changes and steps to support patients.

Benefits

• Hybrid-first work approach, with roles generally spending 40% of time in the office unless otherwise stated or precluded by the role.
• Opportunities for growth and freedom to develop a career path.
• Caring and supportive culture focused on inclusion, respect, and equal opportunity.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior