Field Access Specialist - New Orleans

UCB•New Orleans, LA

2d•$154,400 - $202,700•Hybrid

About The Position

The Field Access Specialist (FAS) supports timely and successful patient access to prescribed UCB medications by educating healthcare providers on navigating payer barriers. The role bridges prescribers’ clinical decisions and patients’ treatment initiation and provides support to sites of care on local, regional, and national payer coverage, pharmacy benefits, and payer policies for UCB Immunology medicines. It is a non-promotional role within UCB’s Market Access, Access and Reimbursement Department. The FAS works with dermatology accounts and a broad range of sites of care, including private and group practices, academic medical centers, integrated delivery networks, integrated health systems, specialty pharmacies, and other sites in the assigned territory. The role partners with office staff to establish effective processes, supports patient cases at risk of access delays, monitors HUB case progress, coordinates with specialty pharmacies, and collaborates with internal and external stakeholders to address access and reimbursement issues. The position also leads field initiatives in response to payer changes that affect patient access.

Requirements

Bachelor’s degree.
At least 8 years of experience in biopharmaceutical or related fields, including market access-related positions, sales, sales leadership, learning and development or training, medical affairs (MSL), thought leader liaison (TLL), marketing, patient services, account management, or reimbursement or patient access in specialty pharmacies, academic medical centers or IDNs, hub service vendors, or healthcare provider settings.
At least 4 years of experience in coverage/access, reimbursement, account management, or equivalent experience in related healthcare, pharmaceutical, or payer environments.
Valid U.S. driver’s license and no more than 3 moving violations in the past 2 years.
Must reside within the assigned territory.

Nice To Haves

Experience in dermatology, rare diseases, oncology, immunology, or other therapeutic areas requiring advanced medical knowledge and complex medical treatment support.
Familiarity with HUB services for patient referrals, benefit verification, coverage, and affordability for specialty and biologic medications.
Demonstrated ability to navigate complex healthcare systems, manage stakeholder relationships, and drive access solutions.
Strong understanding of U.S. and state regulatory environments, including changing payer coverage, access, and reimbursement practices.
Project management experience.
Knowledge of U.S. payer and reimbursement systems, including commercial insurers, pharmacy benefit managers, specialty pharmacies, CMS policies, Medicare Parts B and D, and fee-for-service and managed Medicaid.

Responsibilities

Support dermatology accounts that prescribe UCB medicines, with an enhanced focus on new-account experiences and positive account and patient experiences.
Educate and partner with office staff to embed functional processes and pursue continual operational improvements in patient care.
Monitor data dashboards and communicate with internal and external partners to intervene in escalated cases where a patient’s access to medicine is at risk.
Work with HUB case managers to support accounts and patients, monitor authorizations, appeals, shipments, and milestone deadlines, identify operational issues, and support transitions from bridge programs to commercial specialty pharmacies.
Partner with the SP NAE team to escalate cases requiring specialty pharmacy intervention and respond to specialty pharmacy requests for field support.
Interact with external specialty pharmacy account managers and educate and support IDN and academic specialty pharmacies when requested by offices.
Collaborate daily with Regional Sales Leads, District Sales Leads, Clinical Account Specialists, and Field Access team peers to support offices and resolve or escalate payer-related issues.
Lead field-based initiatives when local, regional, or national payer changes affect patient access, and educate accounts about the changes and steps to support patients.