Field Access Manager - New Orleans

MSD • Lafayette, LA

1d • $117,000 - $184,200 • Remote

About The Position

The Field Access Manager (FAM) is the subject-matter expert on access issues for healthcare professionals (HCPs) and healthcare organizations (HCOs). The role works cross-functionally with patient support, market access, and field sales to support timely patient access to therapy. It provides approved education to accounts in an assigned geography about access and coverage, analyzes access issues, and serves as a local access resource for HCPs, field personnel, and regional management as permitted by policy. The FAM may coordinate with the access hub on individual patient cases, access and coverage assistance, hub enrollment, and overall coordination.

This is a remote, field-based role assigned to the New Orleans area, with 20–25% travel. The FAM collaborates with Field Sales, Marketing, Market Access, Public Affairs, State and Government Affairs, Trade, and Specialty Pharmacy Accounts while following corporate and industry policies and procedures.

The role provides information and education on benefit verification, prior authorization, appeals, patient support programs, payer coverage, and specialty pharmacy issues. It monitors payer and market trends, helps identify and address access barriers, supports HCP offices and field teams with approved access education, and escalates access issues to third parties such as the hub vendor. The FAM maintains expertise in regional and national market dynamics, payer coverage policies, and access and affordability challenges across Medicare, Medicaid, and commercial plans. It also educates HCP offices about the product hub program, including patient support offerings, financial assistance, and educational resources, and attends national and regional meetings.

Requirements

• Bachelor’s degree.
• At least 7 years of experience in patient support, pharmaceutical or healthcare sales or operations, or reimbursement support.
• Strong knowledge of health insurance structures, including Medicare Part B, Medicaid, and commercial insurance, and related access processes such as benefit verification, prior authorization, and appeals.
• Expertise in pharmaceutical compliance and HIPAA regulations regarding patient confidentiality.
• Competent understanding of hub and patient support activities.
• Ability to manage multiple priorities in a remote environment and travel 20–25%.
• Must reside in the assigned New Orleans area territory or metro area.
• Ability to collaborate as a team player with multiple sales representatives, sales leadership, and internal colleagues to reach common goals.
• Must be at least 21 years old and have a valid driver’s license and a clean driving record.
• Excellent interpersonal and communication skills, including the ability to engage and influence stakeholders across teams and disciplines.

Nice To Haves

• Pharmaceutical industry experience is highly preferred.
• Deep understanding of HCP office workflows, prescription flow, and clinic operations.
• Pulmonology experience is preferred.

Responsibilities

• Provide information and education to HCP accounts on patient access, including benefit verification, prior authorization, appeals, and patient support programs, in live and virtual formats.
• Analyze access trends and monitor payer trends to identify and address access barriers.
• Partner cross-functionally to address barriers to patient access and support patient satisfaction.
• Build collaborative relationships with internal stakeholders to support seamless patient access to therapy.
• Provide access information to HCP offices and, when approved, educate field teams.
• Escalate and coordinate access issues with third parties, including the hub vendor.
• Provide education and support on Specialty Pharmacy issues.
• Explain how products are covered under commercial, Medicare, and Medicaid benefit designs and answer payer-specific coverage questions.
• Maintain knowledge of regional and national market dynamics and payer coverage policies.
• Serve as a subject-matter expert on access and affordability challenges across Medicare, Medicaid, and commercial plans.
• Educate and update HCPs on private and public payer coverage and changes affecting patient access.
• Support patient access by sharing expertise on payer coverage issues in compliance with policies, processes, and standard operating procedures.
• Educate HCP offices about the product hub program, patient support offerings, financial assistance, and hub educational resources.
• Communicate information about access resources and payer processes and policies.
• Attend national and regional meetings.

Benefits

• Medical, dental, and vision healthcare and other insurance benefits for employees and families.
• Retirement benefits, including a 401(k).
• Paid holidays.
• Vacation.
• Compassionate and sick days.
• Eligible for an annual bonus and long-term incentive, if applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior