Field Access Manager- New England South

MSD • Fairfield, CT

1d • $117,000 - $184,200 • Remote

About The Position

The Field Access Manager (FAM) serves as a subject-matter expert on access issues for healthcare professionals (HCPs) and healthcare organizations (HCOs). The role works cross-functionally with patient support, market access, field sales, and other internal teams to support timely patient access to therapy while ensuring compliance with healthcare regulations.

This is a remote, field-based role serving defined accounts within an assigned New England South territory. The FAM provides approved education about access and coverage, analyzes access issues and trends, monitors payer policies, and acts as a local access resource for HCPs, field personnel, and regional management as permitted by policy. When appropriate, the FAM coordinates with the access hub on individual patient access and coverage assistance, hub enrollment, and case coordination.

The position collaborates with Field Sales, Marketing, Market Access, Public Affairs, State and Government Affairs, and Trade and Specialty Pharmacy Accounts. It also supports HCP offices with information about benefit design, coverage, reimbursement processes, patient support programs, affordability resources, and Specialty Pharmacy issues. The role requires maintaining knowledge of regional and national market dynamics and payer coverage policies, attending national and regional meetings, and following corporate and industry policies and procedures.

Requirements

• Bachelor’s degree.
• At least 7 years of experience in patient support, pharmaceutical or healthcare sales or operations, or reimbursement support.
• Strong knowledge of health insurance structures, including Medicare Part B, Medicaid, and commercial insurance, and access processes such as benefit verification, prior authorization, and appeals.
• Expertise in pharmaceutical compliance and HIPAA regulations regarding patient confidentiality.
• Competent understanding of hub and patient support activities.
• Ability to manage multiple priorities in a remote environment and travel 20–25%; must reside in the assigned New England South territory.
• Ability to collaborate as a team player with multiple sales representatives, sales leadership, and internal colleagues to reach common goals.
• Must be at least 21 years old and have a valid driver’s license and a clean driving record.
• Excellent interpersonal and communication skills, with demonstrated ability to engage and influence stakeholders across teams and disciplines.

Nice To Haves

• Pharmaceutical industry experience is highly preferred.
• Deep understanding of HCP office workflows, prescription flow, and clinic operations.
• Pulmonology experience preferred.

Responsibilities

• Provide HCP accounts with information and education on patient access, including benefit verification, prior authorization, appeals, and patient support programs, through live and virtual formats.
• Analyze access trends and monitor payer trends to identify and address barriers to patient access.
• Partner cross-functionally to address access barriers and support patient satisfaction.
• Build collaborative, trusted relationships with internal stakeholders to support seamless patient access to therapy.
• Provide access information to HCP offices and, when approved, educate field teams.
• Escalate and coordinate access issues with third parties, including the hub vendor.
• Provide education and support on Specialty Pharmacy issues.
• Explain product coverage under commercial, Medicare, and Medicaid benefit designs and answer payer-specific coverage questions.
• Maintain knowledge of regional and national market dynamics and payer coverage policies.
• Serve as a subject-matter expert on access and affordability challenges across Medicare, Medicaid, and commercial plans.
• Educate and update HCPs about private and public payer coverage and changes that affect patient access.
• Support patient access by providing expertise on payer coverage issues in accordance with policies, processes, and standard operating procedures.
• Educate HCP offices about the product hub program, including patient support offerings, financial assistance, and hub educational resources.
• Communicate information about access resources and payer processes and policies.
• Attend national and regional meetings.

Benefits

• Medical, dental, vision healthcare, and other insurance benefits for employees and family.
• Retirement benefits, including 401(k).
• Paid holidays.
• Vacation.
• Compassionate and sick days.
• Eligible for annual bonus and long-term incentive, if applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level