Field Service Engineer - New England

SCM Group North America•Boston, MA

1d•$32 - $40•Remote

About The Position

SCM Group is seeking a hands-on Field Service Technician with strong mechanical and electrical troubleshooting skills to install and service advanced CNC and industrial woodworking machinery. This role involves taking ownership of field assignments, building relationships with customers, and collaborating with fellow technicians on complex installations and repairs. The position supports customers throughout New England and is a home-based role requiring extensive regional travel and frequent overnight stays.

Requirements

Hands-on experience in industrial equipment maintenance, installation, or technical service.
Strong mechanical and electrical troubleshooting skills.
Practical knowledge of mechanics, electricity, pneumatics, and industrial automation.
The ability to work independently, solve problems methodically, and communicate professionally with customers.
A valid U.S. driver’s license in good standing and the ability to travel regularly by air and automobile.
Availability for emergency night and weekend work and participation in an after-hours on-call rotation.

Nice To Haves

Fluent English; Italian or Spanish language skills are a plus.
CNC machinery, PLC, industrial automation, or similar equipment experience is especially valuable.
Technical education in an industrial discipline and experience with SCM technologies are also preferred.

Responsibilities

Assemble, install, commission, and start up SCM CNC and industrial woodworking equipment.
Troubleshoot mechanical, electrical, pneumatic, and control systems, including relay circuits, electronic boards, hardware, and software.
Complete preventive maintenance, repairs, and warranty and billable service work.
Train machine users on equipment operation and clearly explain service findings and next steps.
Maintain professional communication, punctuality, and a strong focus on safety and quality.
Accurately record service activities, technical findings, and time in the CRM system.
Collaborate on complex projects, share knowledge, and communicate technical feedback and commercial opportunities to internal departments.

Benefits

Competitive hourly compensation: $32.00–$40.00+ per hour, with higher rates available based on CNC experience and technical expertise.
Overtime opportunities to increase your earnings.
Eligibility for up to $10,000 in annual bonuses, subject to bonus program terms and performance requirements.
Potential for six-figure total annual earnings with overtime and eligible bonuses; actual earnings vary.
Paid travel time: Technicians are paid from the moment they leave their home or hotel to travel to customer job sites.
Daily per diem while traveling for service assignments.
Company-provided rental cars for service travel.
Extensive hands-on training with senior Field Service Engineers and Field Service Technicians.
Technical support from our internal team to help troubleshoot problems and resolve field service challenges.
Medical, dental, and vision insurance options.
Company HSA contribution of up to $4,375 annually.
401(k) company match: 100% on the first 3% contributed and 50% on the next 2%.
Company-paid life insurance and disability coverage.
Employee Assistance Program.
Optional supplemental insurance, including accident and critical illness coverage.