Recruitment Data Policies Field Access Specialist - Hartford
About The Position
The Field Access Specialist (FAS) supports timely and successful patient access to prescribed UCB medications by educating healthcare providers and helping them navigate payer barriers. The role bridges the gap between a prescriber’s clinical decision and the start of patient treatment. It is a non-promotional position within UCB’s Market Access, Access and Reimbursement Department and covers the Hartford, Connecticut territory. The FAS supports sites of care with local, regional, and national payer coverage, pharmacy benefits, and payer policies for UCB Immunology medicines. These sites include private and group practices, academic medical centers, integrated delivery networks, integrated health systems, specialty pharmacies, and other care settings in the assigned geography. The position focuses on supporting Dermatology accounts that prescribe UCB medicines, with particular attention to new-account experiences and positive outcomes for accounts and patients. The FAS works with office staff to establish effective processes and improve operations supporting patient care. The role monitors dashboards and patient-support cases, coordinates with HUB case managers and specialty pharmacy partners, and responds to escalations when a patient’s access to medicine may be at risk. The FAS also collaborates with internal stakeholders and peers, and leads field-based initiatives when payer changes affect access locally, regionally, or nationally. UCB describes its workplace approach as hybrid-first, with teams meeting in local hubs. Unless the position description states otherwise or the nature of the role precludes it, employees spend 40% of their time in the office. The company describes a caring, supportive, inclusive culture, opportunities for growth, and freedom to develop one’s career path.
Requirements
- Bachelor’s degree.
- At least 8 years of experience in biopharmaceutical or related fields, including Market Access-related positions; Sales or Sales Leadership; Learning and Development or Training; Medical Affairs (MSL); Thought Leader Liaison (TLL); Marketing; Patient Services; Account Management; or reimbursement and/or patient access in a Specialty Pharmacy, Academic Medical Center/IDN, Hub Service Vendor, or healthcare provider setting.
- At least 4 years of experience in Coverage/Access, Reimbursement, or Account Management, or equivalent experience in related healthcare, pharmaceutical, or payer environments.
- Valid U.S. driver’s license and no more than 3 moving violations in the past 2 years.
- Must reside within the assigned territory.
Nice To Haves
- Experience in Dermatology, Rare Diseases, Oncology, Immunology, or other therapeutic areas requiring advanced medical knowledge and complex medical treatment support.
- Familiarity with HUB services for patient referrals, benefit verification, coverage, and affordability for specialty and biologic medications.
- Demonstrated ability to navigate complex healthcare systems, manage stakeholder relationships, and drive access solutions.
- Strong understanding of U.S. and state regulatory environments, including evolving payer coverage, access, and reimbursement practices.
- Project Management experience.
- Knowledge of U.S. payer and reimbursement systems, including commercial insurers, Pharmacy Benefits Managers, Specialty Pharmacies, CMS policies (especially Medicare Parts B and D), and Medicaid fee-for-service and managed programs.
Responsibilities
- Support Dermatology accounts that prescribe UCB medicines, with an enhanced focus on new-account experiences and positive account and patient experiences.
- Educate and partner with office staff to embed functional processes and identify continual operational improvements that support patient care.
- Monitor data dashboards and communicate with internal and external partners to intervene in escalated cases where a patient’s access to medicine is at risk.
- Work closely with HUB case managers to ensure accounts and patients receive support.
- Monitor HUB cases to ensure authorizations, appeals, and shipments meet expectations and requirements, and that milestone deadlines are met.
- Identify operational issues needing attention and partner to support a smooth transition from bridge programs to commercial specialty pharmacies.
- Partner with the Specialty Pharmacy National Account Executive team to escalate situations requiring specialty pharmacy intervention and respond to requests for field support on patient cases.
- Interact with external specialty pharmacy account managers to support patient care when requested by an office.
- Educate and support IDN and academic specialty pharmacies so their internal processes help patients receive UCB medicines.
- Communicate and collaborate with Regional Sales Leads, District Sales Leads, Clinical Account Specialists, and Field Access team peers to support offices, solve problems, and escalate payer-related issues.
- Lead field-based initiatives when payer changes affect local, regional, or national markets; educate accounts on changes and steps to support patients.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
