Field Access Specialist - Hartford

UCB•Hartford, CT

2d•$154,400 - $202,700•Hybrid

About The Position

The Field Access Specialist (FAS) supports timely and successful patient access to prescribed UCB medications by educating healthcare providers on navigating payer barriers. The role bridges prescribers’ clinical decisions and patients’ treatment initiation and provides non-promotional support within UCB’s Market Access, Access and Reimbursement Department. The FAS supports sites of care on local, regional, and national payer coverage, pharmacy benefits, and payer policies for UCB Immunology medicines. These sites include dermatology practices, academic medical centers, integrated delivery networks and health systems, associated specialty pharmacies, and other healthcare organizations in the assigned territory. The role focuses on supporting dermatology accounts that prescribe UCB medicines, especially new accounts, and on improving operational processes and patient experiences. The FAS monitors dashboards and cases, works with office staff and internal and external partners to address patients’ access risks, and coordinates with HUB case managers and specialty pharmacy partners. The role also collaborates with sales and clinical account teams, peers, and other stakeholders, and leads field-based initiatives in response to payer changes that affect patient access.

Requirements

Bachelor’s degree.
At least 8 years of experience in biopharmaceutical or related fields, including market access, sales or sales leadership, learning and development or training, medical affairs, thought leader liaison, marketing, patient services, account management, or reimbursement and patient access in a specialty pharmacy, academic medical center/IDN, HUB service vendor, or healthcare provider setting.
At least 4 years of experience in coverage/access, reimbursement, or account management, or equivalent experience in related healthcare, pharmaceutical, or payer environments.
Valid U.S. driver’s license and no more than three moving violations in the past two years.
Must reside within the assigned territory.

Nice To Haves

Experience in dermatology, rare diseases, oncology, immunology, or another therapeutic area requiring advanced medical knowledge and complex medical treatment support.
Familiarity with HUB services for patient referrals, benefit verification, coverage, and affordability for specialty and biologic medications.
Demonstrated ability to navigate complex healthcare systems, manage stakeholder relationships, and drive access solutions.
Strong understanding of U.S. and state regulatory environments, including evolving payer coverage, access, and reimbursement practices.
Project management experience.
Knowledge of U.S. payer and reimbursement systems, including commercial insurers, Pharmacy Benefits Managers, specialty pharmacies, CMS policies (especially Medicare Parts B and D), and fee-for-service and managed Medicaid.

Responsibilities

Support dermatology accounts that prescribe UCB medicines, with an enhanced focus on new-account experiences and positive account and patient experiences.
Educate and partner with office staff to embed functional processes and continually improve operations related to patient care.
Monitor data dashboards and communicate with internal and external partners to intervene when an individual patient’s access to medicine is at risk.
Work with HUB case managers to ensure accounts and patients are supported and patients are on track to receive their medicine.
Monitor HUB cases to ensure authorizations, appeals, shipments, and milestone deadlines align with expectations and requirements; identify operational issues and support smooth transitions from bridge to commercial specialty pharmacy.
Partner with the specialty pharmacy NAE team to escalate cases requiring intervention and respond to specialty pharmacy requests for field support.
Interact with external specialty pharmacy account managers and educate and support IDN and academic specialty pharmacies when requested by offices.
Collaborate with Regional Sales Leads, District Sales Leads, Clinical Account Specialists, and Field Access peers to support offices, solve problems, and escalate payer-related issues.
Lead field-based initiatives when payer changes affect local, regional, or national markets; educate accounts about changes and steps to support patients.