Field Access Specialist - Austin

UCB • Austin, TX

2d • $154,400 - $202,700 • Hybrid

About The Position

The Field Access Specialist (FAS) supports timely and successful patient access to prescribed UCB medicines by educating healthcare providers about navigating payer barriers. The role bridges prescribers’ clinical decisions and patients’ treatment initiation and provides non-promotional support within UCB’s Market Access, Access and Reimbursement Department. The position is based in the Austin, Texas territory, and the specialist must reside within the assigned territory.

The FAS supports sites of care with information about local, regional, and national payer coverage, pharmacy benefits, and payer policies for UCB Immunology medicines. Supported sites may include private and group practices, academic medical centers, integrated delivery networks and health systems with dermatology departments and associated specialty pharmacies, private-equity- and venture-capital-backed dermatology groups, and other sites within the assigned geography. The specialist partners with office staff to improve operational processes and patient experiences, monitors access cases and milestones, and collaborates with internal teams, HUB services, and specialty pharmacies to address barriers to care.

The role leads field-based initiatives in response to payer changes that affect patient access. UCB describes its work environment as hybrid-first; unless the position’s nature precludes it, employees spend 40% of their time in the office.

Requirements

• Bachelor’s degree.
• At least 8 years of experience in biopharmaceutical or related fields, including market access-related positions; sales or sales leadership; learning and development or training; medical affairs (MSL); thought leader liaison (TLL); marketing; patient services; account management; or reimbursement or patient access in specialty pharmacies, academic medical centers/IDNs, HUB service vendors, or healthcare provider settings.
• At least 4 years of experience in coverage/access, reimbursement, or account management, or equivalent experience in related healthcare, pharmaceutical, or payer environments.
• Valid U.S. driver’s license and no more than 3 moving violations in the past 2 years.
• Must reside within the assigned territory.

Nice To Haves

• Experience in dermatology, rare diseases, oncology, immunology, or other therapeutic areas requiring advanced medical knowledge and complex medical treatment support.
• Familiarity with HUB services for patient referrals, benefit verification, coverage, and affordability for specialty and biologic medications.
• Demonstrated ability to navigate complex healthcare systems, manage stakeholder relationships, and drive access solutions.
• Strong understanding of U.S. and state regulatory environments, including evolving payer coverage, access, and reimbursement practices.
• Project management experience.
• Knowledge of U.S. payer and reimbursement systems, including commercial insurers, Pharmacy Benefit Managers, specialty pharmacies, CMS policies (especially Medicare Parts B and D), and Medicaid fee-for-service and managed care.

Responsibilities

• Educate and support dermatology accounts that prescribe UCB medicines, with particular focus on new-account experiences and positive account and patient experiences.
• Partner with office staff to embed functional processes and identify continual operational improvements that support patient care.
• Monitor data dashboards and communicate with internal and external partners to intervene when an individual patient’s access to medicine is at risk.
• Work with HUB case managers to support accounts and patients, monitor authorizations, appeals, shipments, and milestone deadlines, identify operational issues, and support transitions from bridge programs to commercial specialty pharmacies.
• Partner with the specialty pharmacy NAE team to escalate cases requiring intervention and respond to specialty pharmacy requests for field support on patient cases.
• Interact with external specialty pharmacy account managers when requested by an office, and educate and support IDN and academic specialty pharmacies on processes that help patients receive UCB medicines.
• Collaborate daily with Regional Sales Leads, District Sales Leads, Clinical Account Specialists, and Field Access peers to support offices and resolve or escalate payer-related issues.
• Lead field-based initiatives when payer changes affect local, regional, or national markets, and educate accounts about the changes and steps to support patients.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior