Assoc Field Access Dir, Derm, Hartford/Providence

Incyte Corporation•Hartford, CT

About The Position

The Field Access Manager (FAM) is a customer-facing role focused on providing coverage and access education. The FAM minimizes payor and pharmacy barriers for patients and providers by providing accurate managed care coverage, payor policy, and affordability information about Incyte products in an assigned geography. The role works with internal teams, including Sales, Patient Access, and Market Access, and external customers to help resolve access and affordability concerns. The position supports healthcare providers and their office teams with access education, develops relationships across the assigned geography, monitors patient cases with appropriate consent, and applies knowledge of specialty and retail Dermatology pharmacy services and distribution. It also develops local business and access strategies, collaborates across functions and with external vendors, and works with compliance and legal teams to ensure programs follow applicable requirements. FAMs are expected to spend three to four days per week in the field calling on customers.

Requirements

Bachelor’s degree or equivalent experience in a relevant field such as healthcare, business, or life sciences.
At least 5 years of pharmaceutical or healthcare experience.
Experience working with specialty pharmacies, retail Dermatology pharmacies, distribution hubs, and managed care.
Self-motivation and initiative, sound judgment, strong collaboration skills, and the ability to learn and adapt to overcome obstacles.
Resilience and adaptability, including the ability to recover from setbacks, learn from mistakes, and address problems.
Ability to lead without authority in complex cross-functional teams and build strategic, long-term partnerships.
Demonstrated success translating vision and strategy into tactical plans and developing and executing localized strategic plans.
Experience interacting with KOLs or high-influence customers in large group practices, hospitals, or managed care organizations.
Effective communication, presentation, and decision-making skills, particularly in resource allocation.
Ability to clearly communicate strategy and tactics in a way that motivates and energizes customer teams.
Strong business analytics skills and ability to analyze metrics to assess progress against objectives.

Nice To Haves

Prior therapeutic area or biologics experience is highly desirable.
District management, patient access, and/or managed markets experience is preferred.

Responsibilities

Educate healthcare providers and office stakeholders on prior authorization requirements, coverage status, payor appeals, medical exceptions, funding options for uninsured and underinsured patients, and related processes and timelines.
Provide live education to healthcare providers and office staff on access topics.
Build and maintain relationships with healthcare providers, office stakeholders, and healthcare systems in the assigned geography to support resolution of payor and utilization management issues.
Monitor in-process patient cases through a patient navigator portal when appropriate patient consent is in place.
Help customers navigate specialty pharmacy and retail Dermatology pharmacy services and distribution.
Apply knowledge of payor geographic presence and influence, payor mix, product coverage, and payor policies.
Serve as a compliant subject matter expert on reimbursement, access, and Incyte patient support programs in the assigned geography.
Ensure activities comply with applicable regulations, laws, and company policies.
Set objectives and develop, explain, and implement solutions for patient access.
Develop business plans through strategic analysis of local customers and identification of issues and opportunities.
Work collaboratively with other functions to respond to local opportunities and customer needs, drawing on the expertise of Incyte business partners.
Collaborate with the Dermatology Business Director to develop a local access strategy that supports KPI goals and objectives.
Partner with internal teams and external vendors to improve patient access deliverables, services, and customer experience.
Partner with compliance and legal teams to ensure programs are compliant and evolve in response to regulatory and legal changes.
Call on customers in the field three to four days per week.