Assoc Field Access Dir, Derm, LA West

Incyte Corporation•Los Angeles, CA

About The Position

The Field Access Manager is a customer-facing role focused on providing coverage and access education. The role works to minimize payer and pharmacy barriers for patients and providers by providing accurate information about managed care coverage, payer policies, and affordability for Incyte products in an assigned geography. The role works with internal partners, including Sales, Patient Access, and Market Access, and external customers to resolve access and affordability concerns. The position supports healthcare providers and their staff with access-related education, monitors patient cases with appropriate consent, and applies knowledge of specialty and retail dermatology pharmacy services and distribution. It also develops local business and access plans, collaborates across functions to address customer needs, and works with compliance and legal teams to help ensure programs follow applicable requirements. Field Access Managers are expected to call on customers in the field three to four days per week.

Requirements

Bachelor’s degree or equivalent experience in a relevant field such as healthcare, business, or life sciences.
At least 5 years of pharmaceutical or healthcare experience.
Experience working with specialty pharmacies, retail dermatology pharmacies, distribution hubs, and managed care.
Self-motivation and initiative, sound judgment, strong collaboration skills, and ability to learn and adapt to overcome obstacles.
Resilience and adaptability, including the ability to recover from setbacks and learn from mistakes.
Ability to lead without authority in complex cross-functional teams and build strategic, long-term partnerships.
Demonstrated success translating vision and strategy into tactical plans and developing and executing localized strategic plans.
Experience interacting with KOLs or high-influence customers in large group practices, hospitals, or managed care organizations.
Effective communication, presentation, and decision-making skills, particularly in resource allocation.
Ability to clearly communicate strategy and tactics in a way that motivates and energizes customer teams.
Strong business analytics skills and ability to analyze metrics to assess progress against objectives.

Nice To Haves

Prior therapeutic-area or biologics experience is highly desirable.
District management, patient access, and/or managed markets experience is preferred.

Responsibilities

Educate healthcare providers and office stakeholders about prior authorization requirements, coverage status, payer appeals, medical exceptions, funding options for uninsured and underinsured patients, and related processes and timelines.
Provide live education to healthcare providers and office staff on access topics.
Build and maintain relationships with healthcare providers, office stakeholders, and health systems in the assigned geography to help resolve payer and utilization-management criteria issues.
Monitor in-process patient cases through a patient navigator portal with proper patient consent.
Help customers navigate specialty pharmacy and retail dermatology pharmacy services and distribution.
Apply knowledge of payer geographic presence and influence, payer mix, product coverage, and payer policies.
Serve as a compliant subject matter expert on reimbursement, access, and Incyte patient support programs within the assigned geography.
Ensure activities comply with applicable regulations, laws, and company policies.
Set objectives and develop, explain, and implement solutions to improve patient access.
Develop business plans based on strategic analysis of local customers, identifying issues and opportunities.
Collaborate with other functional areas to respond to local opportunities and customer needs, leveraging the expertise of Incyte business partners.
Work with the Dermatology Business Director to develop a local access strategy that supports KPI goals and other objectives.
Partner with internal teams and external vendors to improve patient access deliverables, services, and customer experience.
Partner with compliance and legal teams to help ensure programs remain compliant and adapt to new regulations and laws.
Call on customers in the field three to four days per week.