Assoc Field Access Dir, Derm, Richmond/DC

Incyte Corporation•Richmond, VA

About The Position

The Field Access Manager (FAM) is a customer-facing role focused on providing coverage and access education. The FAM minimizes payor and pharmacy barriers for patients and providers by providing accurate managed-care coverage, payor policy, and affordability information about Incyte products within an assigned geography. The role works closely with internal teams—including Sales, Patient Access, and Market Access—and external customers such as health care providers, medical assistants, and business coordinators to help resolve access and affordability concerns. The FAM provides education and supports patient access, develops local business and access strategies, collaborates across the organization and with external vendors, and ensures activities and programs comply with applicable regulations, laws, and company policies. FAMs are expected to work in the field and call on customers three to four days per week.

Requirements

Bachelor’s degree or equivalent experience in a relevant field, such as healthcare, business, or life sciences.
At least 5 years of pharmaceutical or healthcare experience.
Experience working with specialty pharmacies, retail Dermatology pharmacies, distribution hubs, and managed care.
Self-motivation and initiative, sound decision-making judgment, strong cross-functional collaboration skills, and ability to learn and adapt to overcome obstacles.
Resilience and adaptability, including the ability to recover from setbacks and learn from mistakes.
Ability to lead without authority in complex cross-functional teams and build strategic, long-term partnerships.
Demonstrated success translating vision and strategy into tactical plans to drive business, including developing and executing localized strategic plans.
Experience interacting with key opinion leaders or high-influence customers in large group practices, hospitals, or managed care organizations.
Effective communication, presentation, and decision-making skills, particularly in resource allocation.
Ability to clearly communicate strategy and tactics in a way that motivates and energizes customer teams.
Strong business analytics skills and ability to analyze metrics to assess progress against objectives.

Nice To Haves

Prior therapeutic-area or biologics experience is highly desirable.
District management, patient access, and/or managed markets experience is preferred.

Responsibilities

Educate health care providers and office stakeholders on prior authorization requirements, coverage status, payor appeals, medical exceptions, alternate funding options for uninsured and underinsured patients, and related processes and timelines.
Provide live education to health care providers and office staff on access topics.
Establish and maintain relationships with health care providers, office stakeholders, and health care systems in the assigned geography to support resolution of payor and utilization-management criteria issues.
Monitor in-process patient cases through a patient navigator portal with proper patient consent.
Apply knowledge of specialty pharmacy and retail Dermatology pharmacy services and connectivity to help customers navigate distribution.
Use knowledge of payor presence and influence, payor mix, product coverage, and payor policies to support access.
Serve as a compliant subject matter expert in reimbursement and access across Incyte patient support programs in the assigned geography.
Ensure activities are consistent with applicable regulations, laws, and company policies.
Set objectives and develop, explain, and implement innovative solutions for patient access.
Develop business plans by strategically analyzing local customers and identifying issues and opportunities.
Collaborate with other functional areas to respond to local opportunities and customer needs, leveraging Incyte business partners as appropriate.
Collaborate with the Dermatology Business Director on a local access strategy plan to achieve KPI goals and objectives.
Partner across the organization and with external vendors to improve patient access deliverables, services, and customer experience.
Partner with compliance and legal teams to ensure programs comply with and adapt to new regulations and laws.
Call on customers in the field three to four days per week.