Assoc Field Access Dir, Derm, Indianapolis

Incyte Corporation•Indianapolis, IN

About The Position

The Field Access Manager (FAM) is a customer-facing role focused on providing coverage and access education. The FAM minimizes payer and pharmacy barriers for patients and providers, including HCPs and HCP staff, by providing appropriate and accurate managed care coverage, payer policy, and affordability information regarding Incyte products in an assigned geography. The role works closely with internal teams, including Sales, Patient Access, and Market Access, and external stakeholders, including HCPs, MAs, and BCs, to help resolve access and affordability concerns. The FAM develops and implements local access strategies, provides education and support to healthcare offices, monitors patient cases with appropriate consent, and works across the organization and with external vendors to improve patient access services and customer experience. FAMs are expected to be in the field calling on customers three to four days per week.

Requirements

Bachelor’s degree or equivalent experience in a relevant field, such as healthcare, business, or life sciences.
At least five years of pharmaceutical or healthcare experience.
Experience working with specialty pharmacies, retail Dermatology pharmacies, distribution hubs, and managed care.
Self-motivation and initiative, sound decision-making judgment, strong cross-functional collaboration skills, and ability to learn and adapt to overcome obstacles.
Resilience and adaptability, including the ability to recover from setbacks and problems and learn from mistakes.
Ability to lead without authority in complex, cross-functional teams and build strategic, long-term partnerships.
Demonstrated success translating vision and strategy into tactical plans to drive business, including developing and executing localized strategic plans.
Effective communication, presentation, and decision-making skills, particularly in resource allocation; ability to communicate strategy and tactics clearly in a way that motivates and energizes customer teams.
Strong business analytics skills and ability to analyze metrics to assess progress against objectives.

Nice To Haves

Prior therapeutic-area or biologics experience is highly desirable.
District management, patient access, and/or managed markets experience is preferred.
Experience interacting with KOLs or high-influence customers in large group practices, hospitals, or managed care organizations.

Responsibilities

Educate HCPs and key stakeholders within HCP offices on prior authorization requirements, coverage status, payer appeals, medical exception requirements, alternate funding options for uninsured and underinsured patients, and related processes and timelines.
Provide live education to HCPs and office staff on access topics.
Build and maintain relationships with HCPs, office stakeholders, and healthcare systems in the assigned geography to support resolution of payer and utilization-management criteria issues.
Monitor in-process patient cases through a patient navigator portal with proper patient consent.
Apply knowledge of specialty pharmacy services and connectivity to help customers navigate specialty pharmacy distribution.
Apply knowledge of retail Dermatology pharmacy services and connectivity to help customers navigate retail Dermatology pharmacy distribution.
Use knowledge of payer geographic presence and influence, payer mix, product coverage, and payer policies.
Apply knowledge of reimbursement and access across Incyte patient support programs and serve compliantly as the subject matter expert in the assigned geography.
Ensure activities comply with applicable regulations, laws, and company policies.
Set objectives and develop, explain, and implement innovative solutions for patient access.
Develop business plans by conducting strategic analyses of local customers and identifying issues and opportunities.
Work collaboratively with other functional areas to identify and respond to local opportunities and customer needs, serving as a resource and leveraging other Incyte business partners' expertise.
Collaborate with the Dermatology Business Director to develop a local access strategy that supports KPI goals and other objectives.
Partner across the organization and with external vendors to improve patient access deliverables, services, and customer experience.
Partner with Compliance and Legal to ensure programs comply with and evolve with regulations and laws.
Call on customers in the field three to four days per week.