Assoc Field Access Dir, Derm, St Louis

Incyte Corporation•St. Louis, MO

About The Position

The Field Access Manager (FAM) is a customer-facing role focused on providing coverage and access education. The FAM minimizes payer and pharmacy barriers for patients and providers by providing accurate information about managed care coverage, payer policies, and affordability for Incyte products in an assigned geography. The role works with internal teams, including Sales, Patient Access, and Market Access, and external stakeholders such as healthcare professionals, medical assistants, and business coordinators to help resolve access and affordability concerns. The FAM provides access support to healthcare professionals and office staff, develops relationships across the assigned geography, monitors patient cases with appropriate consent, and applies knowledge of specialty and retail dermatology pharmacy services and distribution. The role also develops local business and access strategies, collaborates across the organization and with external vendors, and ensures activities and programs comply with applicable laws, regulations, and company policies. FAMs are expected to spend three to four days per week in the field calling on customers.

Requirements

Bachelor’s degree or equivalent experience in a relevant field such as healthcare, business, or life sciences.
At least 5 years of pharmaceutical or healthcare experience.
Experience working with specialty pharmacies, retail dermatology pharmacies, distribution hubs, and managed care.
Self-motivation and initiative, sound judgment, collaboration skills, and ability to learn and adapt to overcome obstacles.
Resilience and adaptability, including the ability to recover from setbacks, solve problems, and learn from mistakes.
Ability to lead without authority in complex cross-functional teams and build long-term strategic partnerships.
Demonstrated ability to translate vision and strategy into tactical and localized strategic plans and execute them to drive business.
Experience interacting with key opinion leaders or high-influence customers in large group practices, hospitals, or managed care organizations.
Effective communication, presentation, and decision-making skills, including resource allocation.
Ability to clearly communicate strategy and tactics in a way that motivates and energizes customer teams.
Strong business analytics skills and ability to analyze metrics to assess progress against objectives.

Nice To Haves

Prior therapeutic-area or biologics experience is highly desirable.
District management, patient access, and/or managed markets experience is preferred.

Responsibilities

Educate healthcare professionals and office stakeholders about prior authorization requirements, coverage status, payer appeals, medical exceptions, alternate funding options, processes, and timelines.
Provide live education to healthcare professionals and office staff on access topics.
Establish and maintain relationships with healthcare professionals, office stakeholders, and healthcare systems to help resolve payer and utilization-management criteria issues.
Monitor in-process patient cases through a patient navigator portal with proper patient consent.
Use knowledge of specialty pharmacy and retail dermatology pharmacy services and connectivity to help customers navigate distribution.
Maintain knowledge of payer geographic presence and influence, payer mix, product coverage, and payer policies.
Serve as a compliant subject matter expert on reimbursement, access, and Incyte patient support programs within the assigned geography.
Ensure activities comply with regulations, laws, and company policies.
Develop and implement innovative solutions for patient access and create local business plans based on strategic analysis of customers, issues, and opportunities.
Work collaboratively with other functional areas to respond to local opportunities and customer needs.
Collaborate with the Dermatology Business Director to develop a local access strategy plan that supports KPI goals and objectives.
Partner across the organization and with external vendors to improve patient access deliverables, services, and customer experience.
Partner with compliance and legal teams to ensure programs are compliant and evolve in response to new regulations and laws.
Spend three to four days per week in the field calling on customers.