Assoc Field Access Dir, Derm, San Antonio

Incyte Corporation•San Antonio, TX

About The Position

The Field Access Manager (FAM) is a customer-facing role focused on providing coverage and access education. The FAM minimizes payor and pharmacy barriers for patients and providers by providing accurate information about managed care coverage, payor policies, and affordability for Incyte products within an assigned geography. The role works with internal teams—including Sales, Patient Access, and Market Access—and external stakeholders, including healthcare professionals, medical assistants, and business coordinators, to address access and affordability concerns. The FAM provides live education to healthcare professionals and office staff on prior authorization requirements, coverage status, appeals, medical exceptions, alternate funding options for uninsured and underinsured patients, and related processes and timelines. The position monitors patient cases through a navigator portal with proper patient consent, supports customers navigating specialty pharmacy and retail dermatology pharmacy distribution, and serves as a knowledgeable resource on local payors, coverage, reimbursement, and Incyte patient support programs. The FAM also develops local access strategies and business plans, collaborates across the organization and with external vendors, and works with Compliance and Legal to help ensure programs comply with applicable requirements. FAMs are expected to work in the field and call on customers three to four days per week.

Requirements

Bachelor’s degree or equivalent experience in a relevant field such as healthcare, business, or life sciences.
At least five years of pharmaceutical or healthcare experience.
Experience working with specialty pharmacies, retail dermatology pharmacies, distribution hubs, and managed care.
Self-motivation and initiative, sound decision-making judgment, strong collaboration skills, and the ability to learn and adapt to overcome obstacles.
Resilience and adaptability, including the ability to recover from setbacks and learn from mistakes.
Ability to lead without authority in complex, cross-functional teams and build long-term strategic partnerships.
Demonstrated success translating strategy into tactical plans and developing and executing localized strategic plans.
Experience interacting with key opinion leaders or other high-influence customers in large group practices, hospitals, or managed care organizations.
Effective communication, presentation, and decision-making skills, particularly in resource allocation.
Ability to clearly communicate strategy and tactics in a way that motivates and energizes customer teams.
Strong business analytics skills and the ability to analyze metrics to assess progress against objectives.

Nice To Haves

Prior therapeutic-area or biologics experience is highly desirable.
District management, patient access, and/or managed markets experience is preferred.

Responsibilities

Educate healthcare professionals and office stakeholders on prior authorization requirements, coverage status, payor appeals, medical exceptions, alternate funding options, and related processes and timelines.
Establish and maintain relationships with healthcare professionals, office stakeholders, and healthcare systems in the assigned geography to support resolution of payor and utilization-management criteria issues.
Monitor in-process patient cases through a patient navigator portal with appropriate patient consent.
Apply knowledge of specialty pharmacy and retail dermatology pharmacy services and distribution to help customers navigate pharmacy processes.
Maintain knowledge of payor presence and influence, payor mix, product coverage, and payor policies in the assigned geography.
Provide compliant subject-matter expertise on reimbursement, access, and Incyte patient support programs in the assigned geography.
Ensure activities comply with applicable regulations, laws, and company policies.
Set objectives and develop, explain, and implement solutions to improve patient access.
Develop business plans based on strategic analysis of local customers, issues, and opportunities.
Collaborate with other functional areas to respond to local opportunities and customer needs, drawing on internal expertise.
Work with the Dermatology Business Director to develop a local access strategy aligned with KPI goals and objectives.
Partner with internal teams and external vendors to improve patient access deliverables, services, and customer experience.
Partner with Compliance and Legal to support compliant programs and adapt them to new regulations and laws.
Call on customers in the field three to four days per week.