Assoc Field Access Dir, Derm, Houston

Incyte Corporation•Houston, TX

About The Position

The Field Access Manager (FAM) is a customer-facing role focused on providing coverage and access education. The FAM minimizes payer and pharmacy barriers for patients and providers, including healthcare professionals and their staff, by providing accurate information about managed care coverage, payer policies, and affordability for Incyte products in an assigned geography. The role works with internal partners, including Sales, Patient Access, and Market Access, and external stakeholders to help resolve access and affordability concerns. The FAM supports healthcare offices with access education, maintains customer relationships, monitors patient cases with appropriate consent, and applies knowledge of specialty and retail dermatology pharmacy services and distribution. The role also develops local business and access plans, collaborates across functional areas, and partners with compliance, legal, and external vendors to improve patient access services and customer experience. FAMs are expected to work in the field and call on customers three to four days per week.

Requirements

Bachelor’s degree or equivalent experience in a relevant field, such as healthcare, business, or life sciences.
At least 5 years of pharmaceutical or healthcare experience.
Experience working with specialty pharmacies, retail dermatology pharmacies, distribution hubs, and managed care.
Self-motivation and initiative, sound decision-making judgment, strong cross-functional collaboration, and ability to learn and adapt to overcome obstacles.
Resilience and adaptability, including the ability to recover from setbacks and learn from mistakes.
Ability to lead without authority in complex cross-functional teams and build strategic, long-term partnerships.
Demonstrated success translating vision and strategy into tactical plans and developing and executing localized strategic plans.
Experience interacting with key opinion leaders or high-influence customers in large group practices, hospitals, or managed care organizations.
Effective communication, presentation, and decision-making skills, particularly in resource allocation; ability to clearly communicate strategy and tactics in a way that motivates customer teams.
Strong business analytics skills and ability to analyze metrics to assess progress against objectives.

Nice To Haves

Prior therapeutic-area or biologics experience is highly desirable.
District management, patient access, and/or managed markets experience is preferred.

Responsibilities

Educate healthcare professionals and office stakeholders about prior authorization requirements, coverage status, payer appeals, medical exception requirements, alternate funding options for uninsured and underinsured patients, and related processes and timelines.
Provide live education to healthcare professionals and office staff on access topics.
Establish and maintain relationships with healthcare professionals, office stakeholders, and health systems in the assigned geography to support resolution of payer and utilization-management criteria issues.
Monitor in-process patient cases through a patient navigator portal with proper patient consent.
Use knowledge of specialty pharmacy services and connectivity to help customers navigate specialty pharmacy distribution.
Use knowledge of retail dermatology pharmacy services and connectivity to help customers navigate retail dermatology pharmacy distribution.
Apply knowledge of payer geographic presence and influence, payer mix, product coverage, and payer policies.
Maintain expertise in reimbursement and access across Incyte patient support programs and perform compliantly as the subject matter expert for the assigned geography.
Ensure activities comply with applicable regulations, laws, and company policies.
Develop, explain, and implement innovative solutions for patient access.
Develop business plans based on strategic analyses of local customers and identify issues and opportunities.
Collaborate with other functional areas to identify and respond to local opportunities and customer needs, serving as a resource and leveraging other Incyte business partners’ expertise.
Collaborate with the Dermatology Business Director to develop a local access strategy plan that supports KPI goals and objectives.
Partner across the organization and with external vendors to improve patient access deliverables, services, and customer experience.
Partner with Compliance and Legal to ensure programs are compliant and evolve in response to new regulations and laws.
Work in the field and call on customers three to four days per week.