Assoc Field Access Dir, Derm, Central CA

Incyte Corporation•Fresno, CA

About The Position

The Field Access Manager (FAM) is a customer-facing role focused on providing coverage and access education. The FAM minimizes payer and pharmacy barriers for patients and providers by sharing accurate information about managed-care coverage, payer policy, and affordability for Incyte products in an assigned geography. The role works with internal teams—including Sales, Patient Access, and Market Access—and external stakeholders, including healthcare professionals and office staff, to help resolve access and affordability concerns. The position provides access support and business support for the dermatology area in Central California. FAMs are expected to be in the field calling on customers three to four days per week.

Requirements

Bachelor’s degree or equivalent experience in a relevant field such as healthcare, business, or life sciences.
At least 5 years of pharmaceutical or healthcare experience.
Experience working with specialty pharmacies, retail dermatology pharmacies, distribution hubs, and managed care.
Self-motivation and initiative, sound decision-making judgment, collaboration skills, and the ability to learn and adapt to overcome obstacles.
Resilience and adaptability, including the ability to recover from setbacks, address problems, and learn from mistakes.
Ability to lead without authority in complex cross-functional teams and build long-term strategic partnerships.
Demonstrated ability to translate vision and strategy into tactical plans and develop and execute localized strategic plans.
Experience interacting with key opinion leaders or high-influence customers in large group practices, hospitals, or managed-care organizations.
Effective communication, presentation, and decision-making skills, particularly in resource allocation; ability to communicate strategy and tactics clearly and motivate customer teams.
Strong business analytics skills and ability to analyze metrics to assess progress against objectives.

Nice To Haves

Prior therapeutic-area or biologics experience is highly desirable.
District management, patient access, and/or managed markets experience is preferred.

Responsibilities

Educate healthcare professionals and office stakeholders on prior authorization requirements, coverage status, payer appeals, medical exceptions, alternate funding options for uninsured and underinsured patients, and related processes and timelines; provide live education on access topics.
Establish and maintain relationships with healthcare professionals, office stakeholders, and assigned healthcare systems to support resolution of payer and utilization-management criteria issues.
Monitor in-process patient cases through a patient navigator portal when proper patient consent has been obtained.
Use knowledge of specialty pharmacy services and connectivity to help customers navigate specialty pharmacy distribution.
Use knowledge of retail dermatology pharmacy services and connectivity to help customers navigate retail dermatology pharmacy distribution.
Apply knowledge of payer geographic presence and influence, payer mix, product coverage, and payer policies.
Apply knowledge of reimbursement and access across Incyte patient support programs and serve compliantly as the subject-matter expert in the assigned geography.
Ensure activities comply with applicable regulations, laws, and company policies.
Set objectives and develop, explain, and implement solutions for patient access.
Develop business plans through strategic analysis of local customers and identification of issues and opportunities.
Work with other functional areas to identify and respond to local opportunities and customer needs, serving as a resource and drawing on other Incyte business partners’ expertise.
Collaborate with the Dermatology Business Director to develop a local access strategy plan that supports KPI goals and objectives.
Partner with internal teams and external vendors to improve patient access deliverables, services, and the customer experience.
Partner with compliance and legal teams to ensure programs comply with regulations and laws and evolve as requirements change.
Call on customers in the field three to four days per week.