Assoc Field Access Dir, Derm, Brooklyn

Incyte Corporation•New York, NY

About The Position

The Field Access Manager (FAM) is a customer-facing role focused on providing coverage and access education. The FAM minimizes payer and pharmacy barriers for patients and providers by providing accurate information about managed care coverage, payer policies, and affordability for Incyte products in an assigned geography. The role works closely with internal teams, including Sales, Patient Access, and Market Access, as well as external healthcare professionals and office staff, to help resolve access and affordability concerns. The FAM educates healthcare professionals and their staff on access requirements and processes, supports patient cases with proper consent, and applies knowledge of specialty and retail dermatology pharmacy services and distribution. The role also develops local business and access strategies, analyzes customer needs and performance metrics, collaborates across functions and with external vendors, and helps ensure programs comply with applicable laws, regulations, and company policies. FAMs are expected to spend three to four days per week in the field calling on customers.

Requirements

Bachelor’s degree or equivalent experience in a relevant field, such as healthcare, business, or life sciences.
At least 5 years of pharmaceutical or healthcare experience.
Self-motivation and initiative, sound decision-making judgment, strong collaboration skills, and ability to learn and adapt to overcome obstacles.
Resilience and adaptability, including the ability to recover from setbacks and learn from mistakes.
Ability to lead without authority in complex, cross-functional teams and build strategic, long-term partnerships.
Demonstrated ability to translate vision and strategy into tactical plans and develop and execute localized strategic plans.
Experience interacting with key opinion leaders or influential customers in large group practices, hospitals, or managed care organizations.
Effective communication, presentation, and decision-making skills, including resource allocation.
Ability to communicate strategy and tactics clearly in a way that motivates and energizes customer teams.
Strong business analytics skills and ability to analyze metrics to assess progress against objectives.

Nice To Haves

Prior therapeutic area or biologics experience.
District management, patient access, and/or managed markets experience.
Experience working with specialty pharmacies, retail dermatology pharmacies, distribution hubs, and managed care.

Responsibilities

Educate healthcare professionals and office stakeholders on prior authorization requirements, coverage status, payer appeals, medical exceptions, funding options for uninsured and underinsured patients, and associated processes and timelines.
Provide live education to healthcare professionals and office staff on access topics.
Establish and maintain relationships with healthcare professionals, office stakeholders, and healthcare systems in the assigned geography to support resolution of payer and utilization-management issues.
Monitor in-process patient cases through a patient navigator portal with proper patient consent.
Apply knowledge of specialty pharmacy and retail dermatology pharmacy services and connectivity to help customers navigate pharmacy distribution.
Use knowledge of payer geographic presence and influence, payer mix, product coverage, and payer policies.
Serve as a compliant subject matter expert on reimbursement and access across Incyte patient support programs in the assigned geography.
Ensure activities comply with applicable regulations, laws, and company policies.
Develop and implement innovative solutions for patient access and set ambitious objectives.
Develop business plans by strategically analyzing local customers and identifying issues and opportunities.
Collaborate with other functional areas to identify and respond to local opportunities and customer needs.
Work with the Dermatology Business Director to develop a local access strategy that supports KPI goals and objectives.
Partner with internal teams and external vendors to improve patient access deliverables, services, and customer experience.
Partner with compliance and legal teams to ensure programs comply with and adapt to new regulations and laws.
Spend three to four days per week in the field calling on customers.