Assoc Field Access Dir, Derm, Grand Rapids / Detroit

Incyte Corporation•Detroit, MI

24d

About The Position

The Field Access Manager (FAM) is a customer-facing role focused on providing coverage and access education. The FAM minimizes payer and pharmacy barriers for patients and providers by providing accurate managed care coverage, payer policy, and affordability information regarding Incyte products in an assigned geography. The role works closely with internal teams, including Sales, Patient Access, and Market Access, as well as external health care providers and office staff, to help resolve access and affordability concerns. The FAM provides education and support on prior authorization requirements, coverage status, payer appeals, medical exceptions, alternate funding options, and related processes and timelines. The role builds relationships with health care providers, office stakeholders, and health care systems; monitors patient cases through a navigator portal with appropriate consent; and helps customers navigate specialty pharmacy and retail dermatology pharmacy distribution. The FAM applies detailed knowledge of payer presence, coverage, policies, reimbursement, and Incyte patient support programs while ensuring compliant activity. The position also develops local business and access plans, analyzes customer opportunities and needs, collaborates across functions and with external vendors, and partners with the Dermatology Business Director to develop a local access strategy that achieves key performance indicators and objectives. FAMs are expected to be in the field calling on customers three to four days per week.

Requirements

Bachelor’s degree or equivalent experience in a relevant field such as healthcare, business, or life sciences.
At least 5 years of pharmaceutical or health care experience.
Experience working with specialty pharmacies, retail dermatology pharmacies, distribution hubs, and managed care.
Self-motivation and initiative, sound decision-making judgment, strong collaboration skills, and ability to learn and adapt to overcome obstacles.
Resilience and adaptability, including the ability to recover from setbacks and learn from mistakes.
Ability to lead without authority in complex cross-functional teams and build strategic, long-term partnerships.
Demonstrated success translating vision and strategy into tactical plans and developing and executing localized strategic plans.
Experience interacting with key opinion leaders or high-influence customers in large group practices, hospitals, or managed care organizations.
Effective communication, presentation, and decision-making skills, particularly in resource allocation.
Ability to communicate strategy and tactics clearly in a way that motivates and energizes customer teams.
Strong business analytics skills and ability to analyze metrics to assess progress against objectives.

Nice To Haves

Prior therapeutic-area or biologics experience is highly desirable.
District management, patient access, and/or managed markets experience is preferred.

Responsibilities

Educate health care providers and office stakeholders on prior authorization requirements, coverage status, payer appeals, medical exceptions, alternate funding options, and related processes and timelines.
Provide live education to health care providers and office staff on access topics.
Build and maintain relationships with health care providers, office stakeholders, and health care systems to support resolution of payer and utilization-management issues.
Monitor in-process patient cases through a patient navigator portal with appropriate patient consent.
Help customers navigate specialty pharmacy and retail dermatology pharmacy services and distribution.
Apply knowledge of payer presence, influence, payer mix, product coverage, payer policies, reimbursement, and Incyte patient support programs in the assigned geography.
Ensure activities comply with applicable regulations, laws, and company policies.
Set objectives and develop, explain, and implement solutions for patient access.
Develop business plans based on strategic analyses of local customers, identifying issues and opportunities.
Collaborate with internal functions to respond to local opportunities and customer needs, leveraging the expertise of Incyte business partners.
Partner with the Dermatology Business Director to develop a local access strategy that supports KPI achievement and delivery of objectives.
Partner with internal teams and external vendors to improve patient access deliverables, services, and customer experience.
Work with compliance and legal teams to ensure programs comply with regulations and laws and evolve as requirements change.
Call on customers in the field three to four days per week.