Fiber Installation Technician - Charter

ManpowerGroup WorkMyWay • Dalton, GA

4d • $20 - $24 • Onsite

About The Position

The Fiber Installation Technician performs hands-on field work installing, modifying, repairing, and disconnecting cable services, including video, data, and telephone. The role installs, maintains, and troubleshoots fiber-optic and coaxial cable systems and related equipment; in some service areas, it supports dual-platform environments using both technologies. Work must comply with applicable safety policies, procedures, and regulatory guidelines.

The technician tests and maintains installations and network infrastructure, responds to outages, documents completed work and network configurations, manages inventory, and provides professional customer support. The role involves collaborating with colleagues, maintaining technical knowledge through training, and supporting customer satisfaction and service quality. It also includes accurate time reporting, consistent attendance, and other duties as assigned.

This is a field position requiring daily travel and driving to job sites and customer homes. Work takes place outdoors in varied and extreme weather, on poles, roofs, ladders, and in construction or customer areas. Schedules may vary and can include evenings, weekends, holidays, and overtime. The posting offers pay of $20–$24, paid training, tools, uniform, work van and gas card, benefits options, and a promotion path.

Requirements

• High school diploma or GED.
• Previous experience in fiber-optic cable installation and FTTH deployment.
• Knowledge of splicing and termination techniques and familiarity with FTTH equipment and hardware.
• Strong problem-solving skills and attention to detail.
• Ability to work independently, prioritize tasks, and organize effectively.
• Ability to communicate clearly and professionally in English, orally and in writing.
• Ability to walk across varied terrain in all types of weather while carrying tools and equipment, and to work outdoors for extended periods.
• Ability to safely use weight-bearing equipment and climb poles, roofs, ladders, and bucket trucks as job requirements dictate.
• Ability to carry and operate an extension ladder approximately 32 feet high and 90 pounds; the posting also requires climbing 28–36-foot ladders.
• Ability to lift 60–80 pounds; job duties also describe lifting and carrying up to 50 pounds.
• Ability to work at heights, bend, reach, twist, manipulate small components and wires, and stand for 50–70% of the work time.
• Ability to measure distances, distinguish wire sizes and colors, read maps and system layouts, and apply basic mathematics.
• Familiarity with computer operating systems, communication devices, and software applications, and ability to use handheld communication devices and accurately complete documentation.
• Moderate understanding of IP networks and basic understanding of Time Division Multiplexing (TDM).
• Ability to operate position-related computer or test equipment, including signal-level meters and ohm meters.
• Ability to safely operate a company vehicle and travel to assigned territories and facilities, including during inclement weather.
• Knowledge of applicable electrical and safety codes and regulations, including NEC, NESC, OSHA, applicable state and local codes, and CATV installation policies and procedures.
• Ability to work with hand tools such as electric drills, hammers, wrenches, and screwdrivers.
• Valid driver's license and acceptable background and driving record; must pass a pre-employment drug test, criminal background check, and MVR check.
• Ability to work a flexible schedule that may include weekends, evenings, holidays, and overtime.

Nice To Haves

• Technician training or certification in fiber optics.

Responsibilities

• Install, splice, and terminate fiber-optic cables and connectors indoors and outdoors, routing and organizing cables to industry standards.
• Test installations and verify the functionality and performance of fiber-optic connections; identify and resolve issues.
• Maintain and repair fiber-optic equipment and network infrastructure, respond to outages, and restore connectivity.
• Maintain installation, repair, equipment, and network-configuration records and generate accurate reports.
• Interact professionally with customers, address inquiries, explain service options, and provide technical support.
• Follow safety practices and policies and report accidents, losses, injuries, or property damage as required.
• Collaborate with colleagues and other teams on technical issues and network expansion projects.
• Manage inventory and maintain accurate device counts and records.
• Update job knowledge through educational opportunities, technical publications, and up-training.
• Accurately report time worked and raise questions or concerns about time reporting with management or human resources.
• Maintain high service quality and customer satisfaction, punctual and consistent attendance, and monitor performance through scorecard reports.
• Read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
• Mentor new employees as needed, attend scheduled team meetings, and cross-train on additional services.
• Represent MasTec Advanced Technologies and its partner professionally, including showing identification and wearing the required uniform.
• Perform general clerical work and other duties as assigned.

Benefits

• Paid training focused on safety, customer service, technology, products, and on-site sales techniques.
• High-quality tools, uniform, work van, and gas card.
• Medical, dental, and vision benefits options.
• 401(k) with a company match.
• Employee stock purchase plan.
• Paid time off.
• Highly independent work environment.
• Promotion path to Field Technician Supervisor and Site Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED