Fiber Installation Technician - Charter

MasTec Inc • Dalton, GA

13d • Onsite

About The Position

The Fiber Installation Technician installs, modifies, repairs, and disconnects cable services, including video, data, and telephone. The role involves hands-on field work installing, maintaining, and troubleshooting fiber-optic and coaxial cable systems and related equipment. In some service areas, technicians work in dual-platform environments and use both coaxial and fiber technologies. All work must follow safety policies, procedures, and applicable regulatory guidelines.

Technicians install, splice, terminate, test, and maintain fiber-optic cables, connectors, equipment, and network infrastructure; resolve connectivity issues and outages; and document completed work, equipment, and network configurations. They interact professionally with customers, provide technical support, collaborate with colleagues and other teams, manage inventory, and participate in training and knowledge development. The position also involves following safety practices, accurately reporting time, maintaining regular attendance, and meeting service-quality expectations.

This is field work requiring daily travel and driving to job sites. Employees work outdoors for extended periods and may encounter extreme or inclement weather, moderate noise, animals, construction areas, and the public. The role requires climbing ladders and poles, working at heights, carrying tools and equipment, and performing physically demanding tasks. Schedules may vary and can include nights, weekends, evenings, holidays, and overtime. The posting describes a typical schedule that may include 10-hour days, four days a week, with hours fluctuating seasonally.

The employer offers paid training, tools, a uniform, a work van and gas card, medical, dental and vision benefit options, a 401(k) with company match, an employee stock purchase plan, paid time off, and a promotion path to Field Technician Supervisor and Site Manager. The listed pay is $20–$24.

Requirements

• High school diploma or GED.
• Previous experience in fiber-optic cable installation and FTTH deployment.
• Knowledge of fiber splicing and termination techniques.
• Familiarity with FTTH equipment and hardware.
• Strong problem-solving skills and attention to detail.
• Ability to work independently, prioritize tasks, and organize effectively.
• Ability to communicate clearly and professionally in English, verbally and in writing, with employees, customers, and suppliers.
• Ability to walk across varied terrain in all kinds of weather while carrying tools and equipment; work outdoors for extended periods and in extreme weather.
• Ability to lift 60–80 pounds and climb 28–36-foot ladders; the description also identifies ladder climbing up to approximately 40 feet and carrying or lifting up to 50 pounds among job demands.
• Ability to safely use weight-bearing equipment, including gaffs, safety harnesses, ladders, climbing belts, straps, and climbers, within equipment limits.
• Ability to climb poles and work at heights, including on poles and roofs, and to use bucket trucks where required.
• Ability to stand for 50–70% of the workday; bend, reach, twist, balance, stoop, kneel, crouch, and work in tight spaces.
• Ability to distinguish wire sizes and colors, work with small components, manipulate connectors and fasteners, and make cable connections.
• Ability to accurately measure distances and read maps, routes, system layouts, and basic blueprints; basic mathematics knowledge.
• Familiarity with computer operating systems and consumer and commercial communications devices and applications, including PDAs, smartphones, routers, modems, converters, and wireless devices.
• Moderate understanding of IP networks and basic understanding of Time Division Multiplexing (TDM).
• Ability to operate relevant computers and test equipment, such as signal-level meters and ohm meters, and use basic cable-installation and hand tools.
• Knowledge of the National Electrical Code, National Electrical Safety Code, OSHA requirements, applicable state and local codes (including G.O. 95 and G.O. 128 when applicable), and CATV installation policies and procedures.
• Ability to safely operate a company vehicle; must have a valid driver’s license and an acceptable driving record.
• Must pass a pre-employment drug test, criminal background check, and motor vehicle record check.
• Must be able to work a flexible schedule that may include nights, weekends, evenings, holidays, and overtime.
• Ability to use handheld communication devices and applications and complete documentation accurately.
• Physical fitness and ability to work in varied environmental conditions.
• Vision abilities include close and peripheral vision and the ability to adjust focus; manual dexterity to manipulate objects such as pens, keyboards, and mice.
• Regular, consistent, and punctual attendance.

Nice To Haves

• Technician training or certification in fiber optics.

Responsibilities

• Install, splice, and terminate fiber-optic cables and connectors in indoor and outdoor settings, routing and organizing cables to industry standards.
• Test installed fiber-optic connections, conduct quality checks, and identify and resolve issues.
• Maintain and repair fiber-optic equipment and network infrastructure; respond to outages and restore connectivity.
• Keep detailed records of installations, repairs, equipment used, and network configurations; complete documentation accurately.
• Interact professionally with customers, address inquiries, explain service options, and provide technical support as needed.
• Follow safety practices and policies, and report accidents, losses, injuries, or property damage according to established policies.
• Collaborate with colleagues and other teams to resolve technical issues and coordinate network expansion projects.
• Manage inventory and maintain accurate device counts and records.
• Maintain and improve job knowledge through educational opportunities, technical publications, and up-training.
• Promote customer satisfaction through high-quality service and professional conduct.
• Accurately report time worked and raise related questions or concerns with management or human resources.
• Maintain punctual, regular, and consistent attendance and self-monitor performance through scorecard reports.
• Read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
• Mentor new employees as needed, attend team meetings, and cross-train on additional services.
• Represent MasTec Advanced Technologies and its partner professionally, including showing identification and wearing the uniform.
• Perform general clerical work and other duties as assigned.
• Travel and drive to job sites daily, including in inclement weather.
• Safely operate a company vehicle and use relevant tools, communication devices, and computer or test equipment.

Benefits

• Competitive wages of $20–$24.
• Paid training focused on safety, customer service, technology, products, and on-site sales techniques.
• High-quality tools, uniform, work van, and gas card.
• Medical, dental, and vision benefit options.
• 401(k) with company match.
• Employee stock purchase plan.
• Paid time off.
• Highly independent work environment.
• Promotion path to Field Technician Supervisor and Site Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED